Session Supervisor

Location: 195C Drumry Road East, Drumchapel, G15 8NS
– office based, Monday to Friday
Hours: 35 hours per week
Pension: 5% employer pension contribution
Annual leave: 25 days per annum, plus 12 public holidays
Duration: Permanent, subject to the Bureau’s ongoing funding position

Drumchapel Citizens Advice Bureau is looking for a highly motivated and experienced individual with the drive and enthusiasm to support the delivery of a high-quality advice and information service to the public.

We are an established Citizens Advice Bureau with a strong reputation for delivering well-managed, proactive and quality-assured services, both directly and in partnership with statutory and voluntary sector agencies.

The Session Supervisor will play a key role in supporting and overseeing the delivery of our generalist advice service. The postholder will provide day-to-day session support to advisers, including guidance on advice queries and more complex cases, helping to ensure that clients receive accurate, appropriate and high-quality advice.

The role will also involve undertaking case checking and quality assurance, providing constructive feedback to advisers, identifying areas for improvement and supporting the maintenance and development of advice quality across the service.

As the role provides day-to-day support to advisers during service delivery, the postholder will be required to work on site Monday to Friday. This post is not currently offered on a hybrid-working basis.

Applicants must have:

• Strong knowledge and experience of delivering generalist advice, including welfare benefits, debt/money advice, housing and employment.
• Demonstrable experience of providing session support to advisers within an advice-giving environment, including providing guidance on complex or unusual enquiries.
• Experience of supervising, supporting and developing staff and/or volunteers.
• Experience of undertaking case checking and quality assurance, including assessing the accuracy and quality of advice and client records and providing constructive feedback.
• The ability to provide constructive feedback and support advisers to maintain and improve the quality of their work.
• Good communication and organisational skills.
• A commitment to delivering an excellent service to clients and to equality and diversity.

Knowledge or experience of Citizens Advice audit requirements and National Standards would be advantageous.

Drumchapel Citizens Advice Bureau strives to be an Equal Opportunities employer.

Drumchapel Citizens Advice Bureau is a charity registered in Scotland, No. SC015207.

Authorised and regulated by the Financial Conduct Authority, FRN 617448.

Charity No. SCO
15207 Registered at: 195c Drumry Road East Glasgow G15 8NS

Drumchapel Citizens Advice Bureau
Company No. 205907

Registered at: 195c Drumry Road East Glasgow G15 8NS

Authorised and regulated by the Financial Conduct Authority; FRN: 617448