Service Designer Service Designer

Service Designer Join a Leading Digital Transformation ConsultancyA leading business and technology consultancy is looking for a talented Service Designer to join its growing digital and innovation practice. Working alongside multidisciplinary teams, you will help clients design, improve and deliver user-centred services that solve complex challenges through the thoughtful application of design, technology, data and creativity.

This is an exciting opportunity to contribute to impactful transformation programmes across both public and private sector organisations while developing your expertise within a collaborative and supportive environment.

The Role As a Service Designer, you will support clients through the end-to-end service design lifecycle, helping to create innovative products and services from early discovery and ideation through to delivery, testing and continuous improvement.

You will work within cross-functional teams to deliver high-quality service design outputs, champion accessibility and inclusion and advocate for user-centred design principles throughout project delivery.

Key Responsibilities Support clients through the full service design process, from ideation and inception through to solution build and testing

Create service design artefacts including user journeys, personas, service blueprints, service maps and proof of concepts

Apply recognised service design standards and best practices across public and private sector projects

Identify and address accessibility and inclusion considerations throughout the design process

Collaborate effectively within agile, multidisciplinary teams

Take ownership of service design deliverables while working closely with other user-centred design disciplines

Present insights and design outputs clearly using compelling visual communication

Facilitate workshops, ideation sessions and collaborative design activities

Identify and manage risks, escalating where appropriate

Promote and advocate for user-centred design among stakeholders and project teams

Bring a curious mindset with a passion for understanding user needs and challenging assumptions

Skills & Experience Essential Experience Minimum 3 years’ experience in service design and product design

Proven ability to work across the full service design lifecycle with minimal supervision

Experience working with Government Digital Service (GDS) standards and design principles, or comparable design frameworks

Strong capability in producing service design artefacts including:

Current and future-state user journeys

Personas

Service concepts

Service blueprints

Related design documentation

Experience identifying potential accessibility barriers for complex user groups

Experience facilitating workshops, design sprints, ideation sessions or similar activities

Ability to visualise complex services in an accessible and engaging way for different audiences

Experience solving complex problems in fast-paced environments with strong storytelling skills

Experience working in agile, cross-functional teams including user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers

Ability to manage competing priorities within challenging time frames

Strong stakeholder management and relationship-building skills

Passion for user-centric design and translating user needs into effective service solutions

Portfolio Expectations Candidates should be able to demonstrate examples of previous work. This does not need to be a formal portfolio but should showcase your approach, process and service design outputs through visual artefacts and project examples.

Security Requirements Applicants must be eligible to obtain UK Security Check (SC) clearance, including meeting applicable residency requirements.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.