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School Counselor Guidance Counselor: Social/Educational

Student Support Officer - Life Sciences

Job in Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for: University of Glasgow
Apprenticeship/Internship position
Listed on 2025-12-30
Job specializations:
  • Education / Teaching
    School Counselor, Guidance Counselor: Social/Educational
Job Description & How to Apply Below

Context

As part of its commitment to the wellbeing and success of its students, the University of Glasgow is expanding its student support model to ensure that all students have access to a range of types of support appropriate to their needs and that services are visible, seamless, effective and tailored to the needs of the student community.

A wide programme of early intervention self‑help activities and resources is complemented by a peer support programme and a network of College‑based Student Support Officers and access to specialist student services, including Financial Aid, Careers, Counselling & Psychological Services, Disability Service, Learning Enhancement and Development Service (LEADS).

The network of College‑based Student Support Officers is now expanding to create teams who will work across all 4 Colleges and School divides, as well as in specialist areas within Student and Academic Services. Working closely together as a network will ensure that students’ needs can be identified at an earlier stage and the most appropriate kind of support provided so that they can fulfil their learning potential.

Job

Purpose

Led by the University’s Student Support and Wellbeing function and based within one of the 4 Colleges as an integral member of the College student support team, the Student Support Officer (SSO) will help students to be successful learners, by providing first line support, encouraging and helping students to resolve issues and difficulties, and signposting them to sources of information, advice and guidance in relation to their studies, their wellbeing and their future lives and careers.

The post holder will ensure the effective visibility, coordination and seamless delivery of student support and wellbeing provision so that students can access the support they need and when they need it in their local context.

They will share relevant insight and knowledge of the student journey to develop student services across the institution and collaborate with colleagues to promote University wide initiatives, that support our shared values and promote ambition and excellence.

Main Duties and Responsibilities
  • Provide a wide range of advice, information and first line support to students, resolving issues independently and referring/escalating to the appropriate services and personnel.
  • Facilitate referral routes and effectively triage student enquires to other services where and when appropriate (including Finance Office, Careers, Counselling & Psychological Services, Disability Services, Learning Enhancement and Academic Development Service, International Student Support, Global opportunities and Advisors of study).
  • Develop, promote and facilitate a communications calendar to highlight services and initiatives at points in the academic year. Make full use of social media, Moodle, website and other media used by students.
  • Keep abreast of the range of self‑help resources and services available from across student services to signpost students effectively.
  • Work with Student Support and Wellbeing and the School Advisory Service, to act as a point of contact for student's identified as at risk of withdrawal. Develop awareness and understanding of University policies to ensure continuity of support for students, and adoption of best practice throughout Services and the School.
  • Work in partnership with services to gather regular student feedback, record and monitor service satisfaction and impact. Use this feedback to make recommendations for service improvement in the interest of the student experience.
  • Build effective relationships to deliver services in partnership across the institution and residences, including within Student and Academic Services and the wider student support team within the local school. Forge effective working relationships with external agencies (such as Student Representative Council) to help supplement student support.
  • Any other duties that might be reasonably required as the service develops.
    • Knowledge, Qualifications, Skills and Experience

    Knowledge/Qualifications

    • Essential: A1 Ability to demonstrate the competencies required to undertake the duties associated with this level…
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