Receptionist - Teaching and Learning Centre

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

An enthusiastic and organised Receptionist is required for the Teaching & Learning Centre which is based within the Queen Elizabeth University Hospital campus. The facility provides a learning and teaching environment for University of Glasgow medical and nursing students as well as providing postgraduate training facilities for medical staff, ensuring the next generation of doctors, nurses, scientists, clinical academics and support staff are trained to the highest standards.

This role does not meet the eligibility criteria for a Certificate of Sponsorship (CoS) and NHSGGC is unable to provide candidates or employees with a CoS.

This is a permanent, part‑time post of 14.8 hours per week, located at the Teaching and Learning Centre, Queen Elizabeth University Hospital. The shift pattern is Monday and Tuesday, 7.45 am – 3.40 pm.

• The post holder will welcome all users to the centre and provide directions to relevant venues as required. They will deal with any queries that the users may have.
• The post holder must be able to prioritise and work in a logical, methodical and diligent manner with excellent communication and interpersonal skills.
• Use the booking system to correctly book ad hoc room requests using judgement and occasionally problem‑solving skills.
• Assist organisers in the co‑ordination and booking of equipment, catering and large events, including conferences.
• Display details of centre events that day and communicate any reasons for delays or changed availability in a courteous manner to all users.
• Monitor and order stationery and consumable stock to ensure adequate resources are available in the communal areas to allow the centre to function and that deliveries are uplifted by the relevant department.
• Present a positive image of the Teaching and Learning Centre to all users and promote it as a centre of excellence for educational and conference services.
• Deal with incoming/outgoing communication (e.g. email and shared mailbox, telephones from all NHS staff groups, University of Glasgow medical faculty, staff and students) by directing and prioritising as appropriate to ensure efficiency and effectiveness of service delivery within the centre.

• Good general education to include National 5 or equivalent in English.
• Good keyboard skills including Microsoft Office, Outlook etc.
• Ability to communicate effectively at all levels with a wide range of NHS and University of Glasgow staff, all learners including students, visitors and members of the public.
• Excellent interpersonal skills and a professional, all‑round attitude.
• Attention to detail.
• Ability to manage a varied workload and to work in a logical, methodical and diligent manner.
• Capability to cope in a stressful, pressurised environment and remain calm under pressure.
• Numeracy and literacy skills.
• Customer care skills.
• Organise and prioritise multiple tasks and a varied workload.
• Willingness to participate in training to acquire additional skills.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary Sacrifice Car Benefit Scheme.
• Development opportunities including study bursaries, e‑learning and classroom‑based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and…