Head of Student and Academic Services

Please note this vacancy is only open to current contracted University of Glasgow employees.

As a key member of the College Professional Services Leadership Team, the role-holder will lead the delivery of a highly efficient and effective Student Operations service, enabling the successful delivery of the College’s strategic initiatives including the implementation of the Service Excellence programme, the Course and Programme Portfolio Review, Project Compass, and other adjacent activities across Undergraduate, Postgraduate Taught and Postgraduate Research areas of responsibility.

Executing and embedding the changes associated with these will be a key performance measure in the role.

Reporting to the CoSE Director of Professional Services, the role holder will be a significant contributor towards the broader remit of informing, leading and successful delivery of the future shape of Professional Services in line with the College and University’s strategic direction. This is a strategic business partnering role, working primarily with the Dean of Learning & Teaching, Dean of Graduate Studies, and senior colleagues across the College and University to implement strategic initiatives within the domain of the College Student and Academic Services team.

• 1. Senior Professional Services lead in the implementation of key strategic initiatives in CoSE, including Service Excellence, the Course and Programme Portfolio Review, Project Compass, and other adjacent activities with a key focus on driving improvements in student experience and staff satisfaction.
• 2. Working with senior colleagues across the College and University more broadly, represent and advocate for CoSE student/academic priorities, ensuring that these are effectively aligned to institutional strategy, to deliver key initiatives and projects that enhance the learning and teaching experience for both students and staff.
• 3. Senior contributor to transformation-related projects that inform and deliver the future shape of Professional Services across Learning and Teaching and Postgraduate Research in terms of services, processes and organisational design.
• 4. Working as an effective change agent, in partnership with the College leadership team, influence collaborative engagement and successful implementation of both College and transformation programme recommendations within the student experience and enhancement remit.
• 5. Contribute to quality enhancement reviews and ongoing policy developments including the continued evolution of teaching, assessment and student support models ensuring compliance with the University’s governance framework.
• 6. Working in partnership with Learning and Teaching and Postgraduate Research teams across the College and University, implement an integrated and effective student experience proposition on which the College can deliver the University’s financial targets whilst delivering a sustained improvement in the experience for students and staff.
• 7. Proactively network and develop strong collaborative relationships across the University to share best practice and remove potential barriers to the delivery of enhanced performance.

• A1 Degree or equivalent qualification or substantial senior level experience in a leadership capacity.
• A2 Substantial knowledge and understanding of governance and business processes within a large complex organisation.
• A3 Knowledge and understanding of the HE sector and potential challenges.

• B1 Substantial knowledge of Lean/Process Improvement and Change Management.
• B2 Broad knowledge of financial management, data integrity and insightful analytics to inform high-quality decision-making.

• C1 Excellent interpersonal skills, particularly influencing, negotiation and challenge the with diplomacy.
• C2 Excellent strategic thinking and planning skills, with the ability to convert into operational plans.
• C3 Excellent oral and written communication skills with the ability to communicate at all levels.
• C4 Excellent customer service, stakeholder management and…