Training Facilitator

About the role

The Training Facilitator is a field-based role within the Quality and Governance Directorate, responsible for delivering mandatory and practice development training to care and support staff across a designated group of HC-One homes. Reporting to the Head of Training and Practice Development, the postholder plays a vital role in ensuring that every member of staff across their allocated homes has the knowledge, skills, and competence to deliver safe, high-quality, and person-centred care — and that all mandatory training obligations are met consistently and on time.

This is a practical, people-focused role for an experienced care professional who is passionate about sharing their knowledge, developing others, and making a direct contribution to the quality of care that residents receive. The Training Facilitator delivers training in homes across their area using a mix of face-to-face classroom sessions, practical skills demonstrations, and on-the-job coaching, working closely with Home Managers to ensure training is relevant, well-attended, and embedded in day-to-day practice.

• Deliver the full range of mandatory and statutory training to care and support staffacross allocated homes, in line with the Group’s mandatory training framework and the requirements ofCQC (England), CIW (Wales), and Care Inspectorate (Scotland) as applicable.
• Deliver training across all mandatory topics including — but not limited to — moving and handling, fire safety, safeguarding adults, infection prevention and control, health and safety, food hygiene,medication awareness, basic life support, and DoLS/MCA awareness, using HC-One’s approved materials and session plans.
• Ensure training sessions are well-planned, well-resourced, and delivered to a consistently high standard,adapting style and approach to meet the learning needs of a diverse adult care workforce including staff for whom English is not a first language.
• Maintain accurate attendance and completion records for all training sessions delivered, ensuring records are promptly entered into the Group’s learning management system (LMS) and that Home Managers have visibility of their team’s training compliance status.
• Monitor mandatory training compliance within allocated homes, proactively identifying gaps, working with Home Managers to schedule outstanding training, and escalating persistent non-compliance to theHead of Training and Practice Development.

• Deliver targeted practice development training within homes in response to needs identified by theHead of Training and Practice Development, Quality Improvement Leads, quality colleagues or Home Managers, covering clinical and care topics including care planning, pressure care and wound management, nutrition and hydration, dementia awareness, end of life care, falls prevention, and continence care.
• Deliver practical skills sessions within homes, including moving and handling competency assessments,basic life support refreshers, and other skills-based programmes that require hands-on demonstration and supervised practice rather than classroom learning alone.
• Support the completion and review of role‑specific competency assessments, working with Home Managers and senior colleagues to ensure staff are observed in practice, assessed against agreed standards, and provided with clear feedback and follow-up support where further development is required.
• Provide on‑the‑job coaching to care staff during home visits where training needs or practice concerns have been identified, working alongside individuals to demonstrate correct technique, give constructive feedback, and build confidence and…