Service Coordinator Power

Speedy are the UK’s leading hire provider, offering a wide range of tools, specialist hire equipment, plant and support services – everything for every job.

Due to continued growth within

Speedy Power & Energy

Service Coordinator – Power & Energy

Glasgow | Speedy Power & Energy

Full time and Perm

Speedy are the UK’s leading hire provider, offering a wide range of tools, specialist hire equipment, plant and support services – everything for every job.

Due to continued growth within

Speedy Power & Energy

Service Coordinator

You'll be at the centre of our mobile engineering operation,

coordinating our Field Service Engineers, managing planned servicing and responding to customer breakdowns across our power generation fleet.

When a customer needs an Engineer, equipment requires servicing or a breakdown needs resolving, you'll help make sure the right resource gets to the right place at the right time.

You'll work closely with our Mobile Engineers, customers and internal teams to keep our field service operation running effectively.

Your responsibilities will include:

• Planning and coordinating the daily schedules of our

  Mobile/Field Service Engineers

• Booking planned servicing and preventative maintenance for our

  generator and power generation equipment

• Responding to customer breakdowns and arranging engineering support
• Prioritising urgent jobs and adjusting Engineer schedules when requirements change
• Keeping customers updated on Engineer attendance and job progress
• Processing service requests and customer orders
• Monitoring outstanding jobs and ensuring work is progressed through to completion
• Working closely with Engineers to understand job requirements, parts and follow-up work
• Maintaining accurate service and customer records
• Supporting the wider Power & Energy team to maximise equipment availability
• Delivering a professional and responsive service to our customers

Who we're looking for

You don't necessarily need previous experience within power generation.

We'd particularly like to hear from people with experience in

service coordination, engineering administration, transport planning, fleet coordination, scheduling, hire coordination or field service support

You'll need:

• Excellent organisation and planning skills
• Experience coordinating multiple jobs, Engineers, drivers or field-based colleagues
• A strong customer service background
• Confidence managing changing priorities and urgent requests
• A professional and confident telephone manner
• Strong attention to detail
• Good IT and administration skills
• The ability to remain calm and organised in a busy operational environment
• Good communication skills and the confidence to work with customers, Engineers and operational teams

Previous experience within

engineering, plant hire, generator hire, power generation, transport, fleet or field service

Most importantly, we're looking for someone who can

take ownership, organise effectively and keep both our Engineers and customers informed.

Why Speedy Power & Energy?

You'll be joining a specialist and growing part of the Speedy Group, supporting customers with essential power generation equipment and services.

You'll work closely with an experienced engineering team while developing your knowledge of generators, power equipment and field service operations.

We'll support you with the training and development you need to build your career within Speedy Power & Energy and the wider Speedy Group.

What we offer

• 26 days' holiday plus bank holidays
• Life assurance
• Company pension scheme
• Training, development and career progression opportunities
• My Staff Shop employee…