Engineering Manager

Engineering Manager (Must be based in UK)

UK

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

As part of the project team, you will take a lead role in developing real‑world systems for our customers that take 1000s of calls every single day. You will work closely with Project Managers, Forward Deployed Engineers and Dialogue Designers to build out and maintain highly specialised software that delights our clients and their customers. As an Engineering Manager, you will be responsible for managing reports and projects to ensure the proposed plan abides by the timeline, team capacity, budget, and scope.

This role involves both technical expertise, project management, and people management skills.

• Lead, mentor, and develop a high‑performing engineering team focused on delivering voice AI solutions.
• Foster a culture of collaboration, innovation, and continuous improvement within the engineering department.
• Set clear objectives, monitor performance, and provide constructive feedback to drive professional growth.
• Encourage technical excellence by promoting best practices, knowledge sharing, and cutting‑edge AI methodologies.
• Establish and maintain engineering processes and standards to ensure consistent, high‑quality results across all projects.
• Provide hands‑on technical leadership, guiding engineers through complex AI challenges, from model development to system integration.
• BS degree in Engineering / Science or a related technical field involving coding, or equivalent industry experience.
• Experience with agile project management, such as scrum, kanban, post‑mortems etc.
• 2+ years of software engineering manager experience.
• Experience with algorithms, data structures, complexity analysis, and software design.
• Experience with one or more programming languages such as Python or Go.
• Working proficiency in verbal and written English.
• Exceptional communication and interpersonal skills.

• 2+ years of experience in technical project management, preferably in a related industry.
• Knowledge of REST APIs and associated technologies such as OAuth
  2.0.
• Willing to get hands‑on solving problems to help the team and project move forward.
• A proactive collaborator with experience in interacting with different teams of varying complexity.
• Experience / Knowledge of deployment AI products or solutions at scale.
• Knowledge of telephony protocols such as SIP, or knowledge of associated networking protocols like TLS.
• Understanding of the software deployment cycle, including local deployments, testing, code reviews etc.
• Experience with Go programming language.

We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long‑term success of the business. The listed expectations reflect what we’re hiring for, so we encourage you to review the job description carefully.

💰 Participation in the company’s employee share options plan

🏡 Flexible working from home policy

🌎 Work from outside of the UK for up to 6 months each year

🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment‑free support for any work, health, or life challenge

📚 Annual learning and development allowance

🏡 We’re all about making WFH work for you - that’s why we offer a one‑off WFH allowance when you join. Offering perks like noise‑cancelling headphones or a comfortable desk chair to boost your comfort and focus!

👨👩👧 Company‑funded fertility and family‑forming programmes

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture…