Graduate - Service Operations

Position Overview: The Finning Service - Operations Graduate role is designed to build operational, analytical and technical capability and develop future service, engineering and technical leaders within the organisation.

Company: Finning (UK) Ltd

Number of Openings: 1

Worker Type: Permanent

• Learn and apply mechanical, electrical or electronic engineering skills on Caterpillar and associated equipment
• Lead or support structured improvement projects focused on efficiency, cost reduction and service performance
• Support planned maintenance, inspection and servicing activities under supervision
• Assist with fault diagnosis, troubleshooting and repair activities using approved procedures
• Use diagnostic tools, systems and technical documentation to support equipment reliability
• Analyse service processes and identify opportunities to improve efficiency, quality and customer experience
• Support continuous improvement initiatives (e.g. Lean, waste reduction, standardisation, digital process improvements)
• Collect and interpret operational data to support decision‑making and performance improvement
• Work collaboratively with experienced engineers, supervisors and technical specialists
• Maintain accurate service records, reports and documentation
• Actively engage in technical training, safety programmes, coaching and performance feedback
• Demonstrate Finning values and safety leadership in all workshop and site activities

• Create Safe Environments:
  Focuses on creating and contributing to a diverse, inclusive, and positive workplace where people are motivated to do their best.
• Build Loyalty:
  Focuses on building strong relationships to deliver common goals. It is about continuously paying attention to customer needs and adapting as these evolve.
• Ensure Accountability:
  Focuses on transparency and reliability, ensuring goals are met by holding self and others accountable for meeting commitments and maintaining high standards.
• Prepare and Deliver:
  Focuses on effective planning, resource management and prioritising work to meet commitments aligned with the company goals.

• Technical aptitude – ability to learn mechanical, electrical and hydraulic systems
• Problem‑solving – structured approach to fault finding and diagnosis
• Analytical thinking – ability to interpret data and identify trends/opportunities
• Process improvement mindset – identifying inefficiencies and suggesting practical solutions
• Commercial awareness – understanding impact of service performance on cost and customer outcomes
• Manual and practical skills – working safely with tools, equipment and components
• Attention to detail – following procedures and technical standards accurately, as well as identifying potential for efficiency through inventions and process/control updates
• Communication – explaining technical issues clearly to supervisors and team members
• Teamwork – working effectively within workshop and field‑based teams
• Safety awareness – understanding and applying safe systems of work

• Foundational understanding of mechanical, electrical or electronic engineering principles
• Awareness of preventative maintenance and inspection processes
• Understanding of fault diagnosis principles and root cause analysis (developed during role)
• Awareness of service operations processes and performance metrics (e.g. utilisation, turnaround time, cost efficiency)
• Basic understanding of continuous improvement methodologies (Lean, problem‑solving frameworks, etc.)
• Awareness of the importance of equipment reliability, uptime and safety for customers
• Understanding of how service quality impacts customer satisfaction and operational performance
• Ability to work through problems systematically and propose and implement changes that improve efficiency and/or customer experience

• Supporting planned maintenance and service activities in line with schedules and procedures
• Ensuring work is carried out safely, complying with Finning and site safety standards
• Identifying and escalating opportunities to improve processes, efficiency and customer outcomes
• Contributing to continuous improvement initiatives within the Service function
• Accurate completion of job…