R&D Engineering Team Lead

R&D Engineering Lead

Senior technical leader within the Global Service Now Portfolio organisation, reporting directly to the CTO / Portfolio Lead. Responsible for driving engineering-led innovation, building next-generation accelerators, architecting cutting‑edge GenAI and Agentic AI capabilities, and supporting the creation of differentiated IP for Atos’ global Service Now business.

• Drive the technical innovation engine for the global Service Now business, aligned to portfolio strategy.
• Build reusable frameworks, accelerators, AI‑powered components, and IP that enhance competitive differentiation.
• Lead R&D initiatives exploring GenAI, Agentic AI, automation, integration patterns, and emerging Service Now capabilities.
• Strengthen Atos’ positioning with Service Now through technical excellence, joint innovation, and prototype delivery.
• Enable faster time‑to‑market for global offerings through engineering velocity and reusable asset development.
• Translate future‑looking technology trends into actionable engineering solutions.

• Define and execute the R&D strategy to support portfolio roadmap, innovation priorities, and future investments.
• Identify emerging technologies, Service Now releases, and ecosystem opportunities to shape next‑gen solutions.
• Partner with the CTO on strategic bets and long‑term capability building.

• Lead engineering design and development of GenAI solutions, Agentic AI components (autonomous agents and workflow orchestration), AI‑infused accelerators, decisioning engines, and knowledge automation.
• Collaborate with Portfolio Directors to embed AI capabilities into global offerings.

• Architect and oversee development of reusable assets such as reference implementations, technical frameworks, and integration templates.
• Ensure all assets follow engineering best practices, are production‑grade, and integrate into delivery methodologies.

• Lead technical PoCs for Service Now modules, AI capabilities, platform extensions, and ecosystem technologies.
• Validate technical feasibility of new portfolio ideas before commercialization.
• Partner with Alliance teams and Service Now for joint innovation PoCs.

• Provide technical depth and engineering execution support for each portfolio area.
• Architect component solutions and beta prototypes.
• Ensure solution offerings are technically robust, scalable, and differentiated.

• Define engineering standards, coding best practices, versioning, CI/CD automation, and Dev Sec Ops  expectations.
• Ensure strong quality, security, and performance principles for all developed assets.
• Maintain a structured lifecycle for R&D assets from prototype to offering‑ready solution.

• Collaborate with Service Now architects, product managers, and engineering teams on innovation initiatives.
• Engage with ecosystem technology partners for solution co‑development.
• Support Knowledge, AI Summit, and external events by showcasing R&D innovations and prototypes.

• Build and mentor a global engineering community of Service Now developers and automation specialists.
• Foster a culture of experimentation, technical excellence, and continuous learning.

• Strong technical background in Service Now development, architecture, or platform engineering.
• Hands‑on expertise with Service Now App Engine, Integration Hub, Automation Engine, GenAI capabilities (LLMs, vector search, embeddings, orchestration), AI agents, workflow automation, and cognitive services.
• Demonstrated experience leading innovation, R&D, PoCs, or solution engineering teams.
• Deep understanding of Service Now domain architecture, platform extensibility, and best practices.
• Ability to translate high‑level strategic directions into engineering roadmaps and deliverables.
• Strong collaboration skills, with experience working across portfolio, sales, delivery, alliances, and industry teams.
• Exceptional…