Field Service Engineer L3 - Belt

• Full-time
• Grade: 07
• Employee Group:
  Permanent
• Global Region:
  Global

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Smiths Detection is a global leader in threat detection and security screening technologies, helping to protect people, infrastructure and national interests worldwide.

We are seeking a highly skilled Field Service Engineer to join our Service team in Scotland. This is an excellent opportunity for an experienced engineer with strong electrical, electronic and mechanical troubleshooting skills who enjoys working directly with customers and solving complex technical challenges in the field.

As a Field Service Engineer, you will play a critical role in supporting, maintaining, installing and repairing our advanced detection and screening systems at customer sites across Scotland. You will be a key customer-facing representative, ensuring equipment reliability, operational performance and outstanding service delivery.

The Opportunity

Reporting into the Service organisation, you will provide technical support across a range of Smiths Detection products, delivering preventative maintenance, installations, repairs and customer training.

You will work closely with Service Management, Programme Management, Sales, Product Specialists and customer technical teams to ensure the highest levels of customer satisfaction and equipment uptime.

What you will be doing:

• Install, commission, maintain and repair Smiths Detection equipment at customer locations.
• Diagnose and resolve electrical, electronic, mechanical and system-related faults.
• Perform preventative and corrective maintenance activities to agreed schedules.
• Deliver operator-level training to customers and end users.
• Complete service documentation, inspection records and technical reports accurately and in a timely manner.
• Manage spare parts inventory, ordering and returns processes.
• Review service logs and investigate recurring issues to identify root causes and improvement opportunities.
• Provide technical support and guidance to customers and internal service teams.
• Assist with site surveys, pilot programmes, installations and special projects.
• Support service revenue opportunities through proactive customer engagement.
• Ensure tools, test equipment and calibration records are maintained to company standards.
• Work collaboratively with Product Specialists and senior engineers to remain current on product developments and technical trends.
• Maintain compliance with all company Health, Safety and Environmental policies.
• Travel extensively throughout Scotland and occasionally support activities outside normal working hours when required.

Why Join Smiths Detection?

• Work for a global technology leader protecting people and critical infrastructure.
• Exposure to advanced detection and screening technologies.
• Ongoing technical training and development opportunities.
• Career progression within a global organisation.
• Supportive and collaborative team environment.
• Competitive salary, company vehicle, bonus and comprehensive benefits package.
• Join us and help make the world a safer place through innovation, service excellence and cutting-edge technology.

• HNC, ONC, Associate Degree, technical apprenticeship or equivalent engineering qualification in Electronics.
• Proven experience in field service, maintenance,…