Unified Communications; UC) Cisco Voice Engineer

Contract:
Unified Comms (UC) Voice Engineer
Location:
Glasgow (Hybrid - 3 days onsite per week)
Start Date: ASAP once background checks have been completed
Duration:
Initial 12 months extendable
Rate:
Circa £450-£510 a day (deemed inside IR35 via umbrella)
Reference: 20548

Overview

We are seeking an experienced Senior Cisco Voice & Collaboration Engineer (L3) to join a global enterprise technology team supporting a large-scale voice and unified communications environment.
This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services.
Key Responsibilities

• Provide Level 3 operational support for enterprise voice and collaboration platforms.
• Manage and resolve complex incidents, problems, and service requests.
• Perform root cause analysis and implement permanent fixes.
• Support L1 and L2 teams with technical escalations.
• Participate in change management activities and production deployments.
• Work closely with project team...