Technical Coordinator Propulsion

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future.

With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping.

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services- together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our  our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We now have a very exciting opportunity for you to join our team to provide daily support to the Marine Power, Parts & Services Field Service Engineers. As a Field Service Coordinator (Propulsion), you will be embedded into providing excellent support for our customer and colleagues by ensuring the smooth running of activites of our Field Services teams.

This is a permanent role and is located in Glasgow.

• Responsible for the successful coordination relating to Propulsion Field Service activities
• Ensure all service work under your control is correctly executed with proper utilisation of labour to maintain a high quality of service.
• Liaise with service engineers, monitoring to ensure that jobs will be completed as per quotation.
• Review service reports related to the project and ensure follow ups are conducted in timely and professional manner.
• Provide support in managing customer enquiries related to the engineer's service.
• Promote a close liaison with Account Managers & Sales Support Team to ensure best possible delivery of service to the custome.
• Inform internal and external stakeholders such as the customer, sales spare parts and account manager, regarding required support.
• Identify and implement improvements through cost efficient means.
• Attend customer site visits, when possible, with internal stakeholders and communicate effectively with on-site teams relative to the service job.

• A technical background, preferably within a service position is desire bale but not essential
• Demonstrable ability to communicate& solve problems effectively
• Structured, good attention to detail and self-motivated
• You will have an excellent customer understanding
• Recognised Engineering qualification, or equivalent experience
• Willingness and ability to travel nationally and internationally (