Cleaning Operative, Customer Service Rep

Location:

Stevenage, SG1 2NY

Salary: £12.60 per hour

Contract:

Full time, permanent position

Hours:

Monday to Friday 6:00-14:30

We are looking for a dedicated and customer-focused Cleaning Operative to deliver day-to-day facilities services across site floors and buildings. This role is key to ensuring all services are delivered confidently, efficiently, and on time — with minimal disruption to customers.

Working as part of the Sodexo team, you will play a vital role in maintaining service excellence standards, supporting a professional environment, and contributing to the overall customer experience on site.

• Service, replenish stock, clean, and maintain all housekeeping areas within your allocated zone to required standards.
• Respond positively, politely, and promptly to customer requests, always delivering a professional and courteous service.
• Collect, segregate, and manage waste streams, ensuring internal bins are maintained to a high standard.
• Handle confidential waste disposal securely and in accordance with procedures.
• Replenish paper and consumables in multi-functional devices as required.
• Complete Helpdesk requests within agreed time frames.
• Maintain high standards of personal hygiene and appearance, wearing company uniform at all times.
• Adhere to all company and client policies, procedures, site rules, and Health & Safety regulations.
• Attend required training sessions and team meetings.
• Represent and promote the company positively at all times.
• Support additional tasks within your training and capability as reasonably requested by your line manager.

• Customer & Client Focus:
  Deliver exceptional service to build strong, long-term relationships.
• Impact & Influence:
  Communicate effectively and build positive working relationships.
• Continuous Improvement:
  Seek opportunities to raise standards and improve service quality.
• Teamwork:
  Work collaboratively and professionally with colleagues and management.
• Contribute directly to achieving Service Excellence targets within GSK.

To succeed in this role, you will have:

• Knowledge and awareness of the facilities industry, particularly cleaning services.
• Strong customer service experience.
• A service-oriented mindset with a proactive and innovative approach.
• Ability to work effectively as part of a team within a high-quality customer service environment.
• Self-motivation and the ability to manage competing priorities under pressure.
• Strong communication skills, with the ability to engage effectively with customers and multi-service teams.

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

Ready to be part of something greater?

Join a team that values you for being you.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications