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Customer Service Officer/Security
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-05-24
Listing for:
Mitie Cleaning & Hygiene Services
Full Time
position Listed on 2026-05-24
Job specializations:
-
Entertainment & Gaming
Customer Service Rep, Security Guard
Job Description & How to Apply Below
Job Title: Customer Service Officer / Security Guard
Rate of Pay: £14.27 per hour
Contract: Permanent
Type of Employment: Full Time
Hours: 40 hours per week
Location: Buchanan Galleries, 220 Buchanan Street, Glasgow, G1 2FF
Valid SIA License Is Essential
Responsibilities Main Duties – Security- Work the hours and shifts in accordance with conditions of employment
- Undertake regular patrols of the site as instructed by Management
- Carry out duties in accordance with Assignment Instructions issued by Management
- Comply fully with the Health and Safety Policy of the site
- Ensure strict compliance with Fire Regulations at all times
- Ensure compliance with Rules and Regulations of the site at all times
- Report and log all incidents in the incident log
- Ensure contractors on site adhere to site procedures for contractor management
- Maintain a safe environment for visitors
- Assist with enquiries from the public and retailers
- Attend and undertake all training specified by management
- Report hostile reconnaissance and any unusual activity immediately
- Abide by all rules, terms and conditions of the company
- Prioritise customer welfare and visiting experience, providing excellent service at all times
- Offer a friendly welcome to every customer during door duties
- Treat retailers with respect and courtesy, maintaining professional relationships
- Undertake any training in Customer Service Best Practice when required
- Act as a Brand Ambassador for the company at all times
- Valid SIA Security Licence and Public Space Surveillance Licence (if required)
- Reliable, well-presented, with excellent people skills
- Ability to work in a team or independently under management direction
- Strong customer service skills, proficient in telephone, email and in-person communication
- Efficient communication of messages and instructions
- Excellent communication skills
- Ability to handle confidential information
- Calm disposition under pressure and able to meet deadlines
- Confident enthusiastic personality, capable of retailer liaison to improve communication between management and tenants
- Good understanding of local city centre amenities to assist with tourism, retail, accommodation and transport enquiries, and ability to source relevant information quickly and efficiently
- Flexible benefits scheme to suit lifestyle (e.g., dental insurance, dining cards, coffee clubs, technology products, high street discounts, cycle‑to‑work)
- Virtual GP access for advice by video or phone
- Financial wellbeing assistance (e.g., salary finance, personal loans)
- Save‑as‑you‑earn scheme and Mitie Matching Share Plan
- Life cover: annual salary or minimum £10,000
- Recognition programme including Mitie Stars, monthly cash prizes and annual top prize of £10,000
- Career development opportunities with diverse training and learning resources
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make reasonable adjustments or changes, please let us know.
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