Front of House Host

About the Role

• Shift Pattern:
  Saturday and Sunday
• Are you a people person who can find common ground in any conversation you have?
• Do you take great satisfaction in making someone’s day, no matter how small?
• Do you gain energy from others?
• Can you excel at solving problems in a creative way?

If you answered yes to these questions, then you are exactly who we are looking for. Being part of an exciting, energised and dynamic team that excels within Guest Experiences and fully brings to life what amika represents.

amika Guest Services believes in hiring premium people to deliver an exceptional service within our expanding and growing Property portfolio.

Our philosophy champions a unique approach to workplace services, emphasising proactive engagement and the creation of memorable moments. This ethos is central to our commitment to delivering excellence in all day-to-day interactions, from the moment our client’s step into the building to the point they leave.

• Create a welcoming Lobby:
  Take pride in setting up and maintaining the reception space to ensure it feels warm and inviting for Clients and Tenants.
• Greet and assist Visitors:
  Welcome visitors with a smile and help them feel at home—be the friendly face of the building!
• Represent the Client with care:
  Show professionalism and knowledge while representing the Client, making everyone feel valued.

• Team up with Building Management:
  Collaborate with Building Management to ensure contractors are doing their best work and lend a helping hand with any extra tasks.
• Address issues with care:
  Report any concerns and follow through to resolve them smoothly and efficiently.
• Stay proactive in problem‑solving:
  Approach challenges with a positive attitude, always looking for creative solutions.

• Plan exciting Events & Activations:
  Get creative by organising fun activities like pop-up markets, food stalls, and charity drives.
• Share the buzz on social media:
  Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.
• Meet our goals together:
  Let’s achieve our KPIs and SLAs whilst sharing feedback and ideas for improvements along the way.
• Ensure a Gold Standard
  
  Experience:
  
  Collaborate with Security and the wider site team to make sure every tenant enjoys an exceptional service.

• Customer Service
  
  Experience:
  
  Your ability to make a positive impact and leave a great impression truly excites us.
• Exceptional Customer Care:
  You shine the brightest when it comes to providing outstanding service to others, especially in a proactive way.
• Positive and Energetic:
  Your upbeat attitude and motivation inspires those around you.
• Well‑Presented:
  You take pride in your appearance and always look polished and professional.
• Great Communicator:
  You express yourself clearly and can connect well with others.
• Can‑Do Attitude:
  You approach challenges with enthusiasm and a proactive mindset.
• Collaborative Spirit:
  You thrive in a team environment and enjoy working together to achieve our collective goals.
• Solution‑Oriented:
  You focus on finding solutions and overcoming challenges with creativity.
• Tech‑Savvy:
  You’re comfortable with technology and enjoy using IT tools.

• Award‑Winning
  
  Employer:
  
  Ranked 36th on Glassdoor’s Best Companies to Work For 2025.
• Digital Learning:
  The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks:
  Access exclusive discounts, rewards and wellbeing resources through the Hapi app.
• Professional Growth:
  Over 600 live learners across UK & Ireland, empowering colleagues with further development and qualifications.
• Flexible Pay:
  Access a portion of earned wages before payday with the Wagestream App (Contract Specific).

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.