Customer Experience Team Member

Customer Experience Team Member (Fixed Term, Seasonal)

You’llreport to the Customer Experience Manager. You will also work closely with the Deputy Customer Experience Managers,Assistant Customer Experience Managerandthe Duty Manager on shift.

You’llwork as part of a team of Customer Experience Team Members. You will workon Bars, Kiosks, inside the auditorium andalongside Security staff at the door of the venue.

This is a varied role which involves working in all areas of the front of house operation. Evening and weekend working is essential to this role.

• Greet and engage with audience members, ensuring they feel genuinely welcome to the venue and treated appropriately as an important and valued customer.

• Answer audience queries, ensuring that they can accesstimelyand useful information and guidance when they need it.

• Maintain up to date knowledge of the venue, current and upcoming shows,products,and other information relevant to customers and to recommendadditionalproducts and services as appropriate.

• Proactively suggest and sell products including food and beverages at the bar or through other points of sale, merchandise,programmesor packages, ensuring an engaging sales approach to customers that engages further purchase.

• Know and understand our sales targets and to work to exceed them.

• Ensure theaccurateand safe handling of stock in line with company procedures.

• Proactivelyidentifyrisks to customer or staff health, safety or security and take appropriate actionsto keep everyone safe. Ensure company Risk Management policies and guidance are complied with.

• Work collaboratively as a team member, working well with others to ensure all required tasks are completed.

• Proactivelyidentifytasks which need to be done and take responsibility for completing them.

Your skills, qualities, and experience.

If you have many of these qualities, we encourage you to apply. We welcome transferable skills from other industries or backgrounds. All relevant training will be provided.

A great team member will:

• Be over the age of18

• Be passionate abouttheatre

• Be driven to deliver excellentcustomerservice

• Relate well toothers

• Communicate effectively

• Value the importance of teamwork

• Think creatively

Other desirable skills and qualities include:

• Previous bar experience

• The ability to speak a second language, includingBSL

• Knowledge of different accessibility needs

• A passion for visual merchandise

• An interest in sustainable practice

Please note thatinterviews will be held on Tuesday 15thof September,2026. This will be a group style interview. If successful, you must be available to attend an induction on Monday 5th October 2026.

This role is predominantly evenings and weekends and only those with availability during evenings and weekends will be considered.

We will be offering a minimum of 5 shifts per week over the Christmas period, so candidates with this availability are preferred. Candidates should have good availability in the Christmas period between the 19thof December and 3rdof January.

This role will be fixed term from October 5th2026until January 13th2027, with potential to stay on after.

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships…