Complaint Handler

Job Title:

Complaint Handler

Salary:
£27,500 - 35hrs per week

Location:

Glasgow

Shifts:

Hybrid working 3 days office, 2 days from home.

Shift range between 8 am to 8 pm Mon to Fri and 9 am to 6 pm Sat/Sun

Are you a Complaints Handler ready to take your career to the next level?

Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.

They work with prominent franchised and independent dealers as well as leading specialist intermediaries.  They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.

They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and team working are the foundation of everything they do.  They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.

This role is ideal for a results-driven individual who is eager to progress within their career and put their excellent customer service and communication skills to good use.

What does the day to day look like?

Ensure complaints are logged, managed and resolved following the requirements and guidelines of the financial services regulator

Adhere to the startline internal procedures and processes, maintaining continuous high standards

Own and manage a complaints caseload allocation and manage until resolution reached

Fully comply with startline delegated authority limits

Liaise directly with FOS in relation to any complaints escalated to them

What shifts would I be working?

This role will require you to work five days across seven on a rota basis, working 35 hours per week, including weekend work.

In return our client offers a competitive benefits package including:

Competitive salary

15% contributory pension

Discretionary bonus

33 days annual leave

Life Assurance (x4)

Wellbeing initiatives

Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.

Interested? Get in touch with David Colquhoun at (url removed)

HRC Recruitment is an equal opportunities employer and all applications will be treated as such