Senior Venue Services Manager

Job Title: Senior Venue Services Manager

Reports To: Senior Team Manager Live & Venue Services

Team: Venue Services Team

Contract: Permanent

Closing Date: 16th October 2026

Comprising the SEC Centre, SEC Armadillo and the OVO Hydro, the Scottish Event Campus (SEC) is Scotland's premier venue for events, gigs, conferences, and exhibitions. We enjoy an enviable reputation as one of Europe’s most prestigious venues with the OVO Hydro consistently ranked in the top 3 busiest venues in the world, attracting over 2 million visitors per year.

As Senior Venue Services Manager, you will be responsible for working as part of the Venue Services Team which sits within the Event Management & Venue Operations function to help deliver the following:

• Manage and support the newly established Venue Services team.
• Liaise with and monitor other teams and venue partners service delivery during all event open periods, with a focus on the front of house operations and the food and beverage operation delivered by SEC Food (Levy) alongside other services such as LSS (cleaning), National Merchandise, Hospitality and Commercial partner delivery through OVO and Sky.
• Effectively coordinate and support internal relationships and cooperation between SEC Food and SEC operational departments across all sectors (Live Entertainment, Conferences, and Exhibitions).
• Ensure effective oversight of building repairs and maintenance activities, collaborating with Facilities and other stakeholders to address recurring front of house issues through timely resolution or escalation.
• Fulfil the role of designated premises manager and in doing so become a holder of a valid Personal License. Oversee SEC Food’s development and delivery of Alcohol Management Plans for all three venues.
• Responsible for a range of front of house venue services checks pre-doors contributing to the overall venue 'Good To Go' checklist.

Key attributes:

Our ideal candidate is a motivated, reliable and professional individual who takes pride in their work and is committed to excellence. They are a strong communicator and a natural team player, with a proactive attitude and the ability to adapt to changing priorities within a busy environment.

• Problem-Solving:
  Ability to respond quickly to operational challenges and implement effective solutions under pressure.
• Safety and Compliance:
  Sound knowledge of health and safety legislation, risk assessments, venue licensing, and operational compliance requirements.
• Communication:
  Strong verbal and written communication skills, with the ability to influence, brief teams, and engage stakeholders at all levels.
• Customer Service:
  Strong focus on delivering exceptional visitor and client experiences while managing expectations and resolving issues effectively.
• Teamwork:
  Ability to work effectively as part of a team.

We are seeking a candidate who possesses a strong background in managing large-scale events and venues comparable to the SEC, alongside proven experience leading and supporting small teams within demanding, dynamic, and high-profile settings. Demonstrates the ability to build and maintain effective relationships with a wide range of stakeholders and has a sound understanding of premises licensing. Experience as a Personal Licence Holder is desirable, with support available to obtain this qualification if required.

An experienced catering and venue professional with at least five years' experience. This role will be a key member of the onsite Event Team and therefore late night, weekend and early starts will be a regular part of the working pattern.