Weekend Concierge & Safety Assistant

Job Description

Role: Service & Safety Assistant

Company:
Capitol Students, Clifton & Stewart House

Hours: 16 hrs per week (64 hrs per month)

Shifts:

Week 1: 16 hours, Saturday 8am till 4pm , Sunday 8am till 4pm

Week 2: 16 hours, Saturday 12pm till 8pm , Sunday 12am till 8pm

Location:
Clifton & Stewart House Glasgow

Key Purpose of the role

Assist in the provision of service to occupants in accordance with Capitol Students requirements.

We are currently recruiting for 2 staff for this role on the alternative shift pattern listed.

Reporting to the Scheme Manager & Assistant Scheme Manager.

Note for periods between shifts this is a lone worker role

Key Tasks:

Communal Area Checks

The checking on a regular basis of:

- Corridors and Fire Safety checks

- Stairwells and Fire Exits

- Gym and Laundry

- Reception area appropriately illuminated and clean

- Record all checks for the company Health and Safety guidelines

- Rotation of bins for collection in bin store

Monitor CCTV

- Maintain a security presence in the building during contracted hours

- Ensure that ALL guests and visitors sign in the register

- Reporting of noise and other complaints

- Reporting of any other unusual activity

- Reporting of lock out issue

- Record and checks for the company Health and Safety guidelines

Administration & Any other Business

- Completion of all logs at the end of the shift

- Check handover book and log any additional information

- Log parcels and send residents email communication

- Respond to requests for support and services as directed by accommodation manager or assistant manager as defined by service level agreements and Capitol Students requirements

- Assist students with any out of hours enquires

- Ensure that safety needs and welfare needs of the student are being met

- Deal with lock outs or other minor emergencies promptly

- Monitor shared inbox for any resident enquires

- Be aware of company policies regarding major incidents

Requirements

- Previous experience in a customer-facing role preferably with experience of working in the accommodation, hospitality or retail sectors.

- A previous security-based role with administration skills would be preferable

- Ability to communicate effectively, both orally and in writing

- Able to demonstrate an objective, professional and calm approach when handling difficult situations, experience in complaint handling would be beneficial

- Ability to build relationships internally and with third-party suppliers

- Computer literate with the ability to use Microsoft Office

- Ability to work at pace whilst maintaining a high level of accuracy and attention to detail

- Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines

- Highly skilled in understanding, empathising and delivering against customer needs

- Demonstrates a positive and collaborative attitude, with the ability to adapt swiftly

- Willingness to undertake challenging tasks to ensure customer satisfaction

- Self-motivated and possessing the ability to work on own initiative

Job Type: Part-time

Work Location:

In person