Debt and Advisor

Last updated: 08/05/2025

Post: Benefits, Debt and Money Advisor .

Hours: 35 hours per week however part time hours will be considered.

Location: Glasgow wide, based at OPFS Glasgow. Office based with travel in and around Glasgow as required.

Reports to: OPFS Glasgow Regional Coordinator.

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work.

The Benefits, Debt and Money Advisor will contribute to the organisation’s vision of a Scotland in which single parents and their children are valued and treated equally and fairly, by supporting the delivery of various components which contribute to the Glasgow service, including high quality welfare benefits, money and debt advice.

The Benefits, Debt and Money Advisor supporting the delivering of the National Debt Service and local Welfare Benefits Service. The role will focus on offering practical support in areas such as budgeting, debt management, access to benefits, and financial literacy. The Advisor will work closely with clients to help them navigate financial challenges and connect them to the services and resources they need to improve their financial situation.

OPFS aims to be an equal opportunity and family friendly employer. OPFS has Investors In People Gold status.

This is a broad picture of the post at the time of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time.

Key tasks and responsibilities

• Client Support: Provide one-on-one support to individuals facing financial difficulties, helping them with budgeting, debt management, and navigating financial systems.
• Money Advice & Guidance: Offer accurate and accessible advice on money management, including budgeting, reducing debt, accessing financial products, and managing household expenses.
• Benefits Advice:
  Provide information and advice on all aspects of welfare benefits that single parents may be entitled to and provide assistance to apply for entitlements.
• Debt Management:
  Support clients in managing and resolving debts by providing advice and negotiating with creditors and exploring debt repayment options, such as repayment plans and making referrals for statutory debt solutions (DAS and Bankruptcy)
• Financial Education:
  Support the delivery group workshops or one-to-one sessions to improve financial literacy, helping clients understand key financial concepts like savings, credit scores, and long-term financial planning.
• Referrals and Advocacy: Refer clients to other relevant internal and external support services, such as housing, employment, family support and wellbeing services, to ensure they receive comprehensive support. Advocate for clients when necessary to access additional resources.
• Collaboration: Work in partnership with other voluntary and statutory agencies to provide a holistic approach to financial inclusion, ensuring clients are connected with appropriate services.
• Record Keeping and Reporting Maintain accurate and confidential records of client interactions, progress, and outcomes, ensuring compliance with data protection regulations
• Monitoring and Evaluation: Assist in the implementation of effective recording, monitoring and evaluation process to assess progress and outcomes.
• Other Relevant duties: Carrying out any other relevant duties related to the above.

Personal specifications

• Experience in casework and case management within a busy environment.
• Recent experience in welfare benefits and debt management.
• Strong understanding of financial inclusion and its importance to vulnerable groups.
• Ability to communicate effectively with clients.
• Knowledge of relevant financial and welfare systems.
• Ability to maintain confidentiality and handle…