Operations analyst Prime Brokerage Securities Middle Office

Job Title: Operations Analyst – Prime Brokerage Securities Middle Office

Location: Glasgow (Hybrid working – 2 days per week in the office on Mondays and Wednesdays)

Contract Duration: 6 months

About the Role: We are seeking a dedicated and client-centric Operations Analyst to join our Prime Brokerage Securities Middle Office. In this position, you will be taking on a highly client-facing role where you will manage your own specific subset of high-paying clients. You will need to bring a strong stewardship mentality, constantly looking for ways to improve everyday processes and deliver exceptional value.

• Client Management: Act as the primary face to your subset of clients, handling query management and exception/escalation management while making every client feel like they are the number one priority.
• Communication: Utilize excellent communication skills, particularly over the telephone, to seamlessly handle multiple queries simultaneously.
• Risk & Prioritization: Apply strong risk awareness and prioritization skills to ensure trades are settled and SLAs are met in a timely manner, knowing exactly when and why to elevate unsettled trades.
• Process Improvement: Review end-to-end client processes to identify and implement efficiencies. You will collaborate closely with tech teams and clients to close gaps, conduct root cause analysis, and remediate issues.
• Independent Work: Work autonomously while understanding the appropriate channels for escalation.

• A working background in Middle Office, trade processing, or securities.
• Prime Brokerage domain knowledge is highly beneficial.
• Candidates with a strong Client Services background—especially dealing with Financial Institution (FI) clients in a client-facing role—will also be strongly considered.

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.