IBA Credit Control Analyst

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

Are you ready to take your career to the next level? Join Gallagher, one of the world’s leading insurance brokerage companies, as a Credit Control Analyst. This is your opportunity to play a vital role in ensuring our financial operations run smoothly while contributing to our business growth.

As a Credit Control Analyst, you’ll be responsible for ensuring that Gallagher receives payments from businesses and customers in a timely manner. You’ll handle credit assessments, negotiate payment plans, and maintain accurate financial records. Your role will be pivotal in mitigating risks, maximising profits, and supporting our stakeholders.

• Chase outstanding premiums from clients and or brokers (both direct and business‑to‑business).
• Manage company debt in line with policies to achieve key performance targets.
• Produce and issue regular client statements of accounts.
• Maintain accurate client and business records.
• Escalate issues to your Team Leader within reasonable timescales.
• Reconcile and settle debtor and creditor ledger balances.
• Assist with resolving unallocated cash and provide feedback on mis‑postings.
• Support the business with collection process queries.
• Hold forums with stakeholders to address and resolve issues promptly.
• Provide updates on outstanding premiums and deliver monthly debtors’ status reports.
• Handle and process payment requests in line with Gallagher policy.
• Facilitate training and support for less experienced team members.
• Ensure compliance with Gallagher’s Professional Standards Manual and all relevant regulations.

• Prior experience in credit control or strong customer service (call centre, sales administration, hospitality, or retail) experience is preferred.
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Empathy and the ability to manage challenging conversations.
• Analytical problem‑solving skills.
• Ability to multi‑task, prioritise, and plan ahead.
• Experience working to strict deadlines.
• You must have the right to work in the United Kingdom.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95…