CORE Business Manager

Purpose of the role

To support PBWM with day‑to‑day processing, reviewing, reporting, and issue resolution.

• Support with day‑to‑day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.
• Support the management of the bank's client relations to clearly identify their needs and provide a service that meets expectations.
• Collaborate with teams across the bank to align and integrate Private Bank and Wealth Management processes.
• Identify areas for improvement and provide recommendations for change in Private Bank and Wealth Management processes.
• Develop and implement Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
• Develop reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
• Identify industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
• Participate in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.

• Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well‑developed professional knowledge and skills to deliver on work that impacts the whole business function.
• Set objectives and coach employees in pursuit of those objectives, appraise performance relative to objectives and determine reward outcomes.
• Demonstrate the four LEAD behaviours:
  Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others.
• Consult on complex issues; provide advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Engage in complex analysis of data from multiple sources of information and communicate complex information.
• Influence or convince stakeholders to achieve outcomes.
• Demonstrate Barclays Values of Respect, Integrity, Service, Excellence and Stewardship and Barclays Mindset of Empower, Challenge and Drive.

• Drive financial, operational, and strategic management of a global function.
• Act as trusted partner to senior leadership ensuring business operates efficiently and aligned to strategy.
• Combine financial oversight, strategic insight, and executive communication.
• Perform monthly budgetary control: primary gatekeeper for senior stakeholders’ budget, reconciling to ensure department stays within annual targets.
• Variance analysis: track "Actuals vs. Forecast," investigate and explain discrepancies.
• Hiring validation: manage headcount by vetting every hiring request.
• Management reporting & executive presentation: use PowerPoint to translate complex data into clear visual insights; write and review global team updates.
• Digital innovation: utilize Microsoft Co‑pilot and other AI tools.
• Stakeholder challenge: central link within Operations and COO, communicate with senior leaders.
• Engagement strategy: lead culture agenda and engagement activities.

• Advanced Microsoft Office: expert‑level proficiency in Excel and PowerPoint.
• Experience with Co‑pilot.
• Effective communication (written & verbal).
• Analytical clarity.
• Organisation and diary management.
• Forward‑thinking problem solving.
• Event coordination experience.

Based in Glasgow, hybrid working model with a minimum of 2 days per week in the office.