Customer Insurance Specialist | S1 | Retail & Business Banking | SVS

Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow

SVS Country:
United Kingdom IT STARTS HERE Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. The Wealth Management & Insurance division covers three businesses in all Santander Group countries:
Insurance, Asset Management and Private Banking. We work to provide the best solutions to our clients in these three businesses in the 10 countries where we are present.

• Engaging customers in clear, balanced conversations to understand their insurance needs and present appropriate products and services in a non-advised environment
• Delivering an excellent customer experience through a combination of inbound calls and planned follow-up appointments
• Taking ownership of your personal development, building product knowledge and confidence within a regulatory framework
• Working within policies, guidelines, and regulatory requirements, always ensuring good customer outcomes
• Explaining complex information in a clear, simple, and customer-centric way, enabling customer to make informed decisions

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please include: (Required) or (Preferred) at the end on the sentence to ensure future AI CV screening tools success.

• Contact centre experience (Preferred)
• Telephony experience (Preferred)
• Insurance knowledge (Preferred)
• Languages English (Required)

• Experience of working in a customer-focussed and customer-driven environment (Required)
• Good working knowledge of Microsoft applications (e.g. Excel, Outlook, Word, Teams) (Required)
• The right to work in the UK (Required)
• Previous experience within Insurance products and services (Preferred)
• Experience following verbatim scripts and the ability to take direction within a regulated environment (Preferred)

• Strong active listening skills, with the ability to respond with empathy and understanding (Required)
• Clear and confident verbal communication skills (Required)
• Ability to adapt your communication style to meet the needs of different customers (Required)
• Experience supporting customers in vulnerable situations or the ability to recognise vulnerability and respond appropriately (Preferred)

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: £25,639.00 - £36,196.00 per annum (depending on experience) This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location. £500 annual cash allowance to spend on our great range of benefits.
* Include salary where authorised

• * Include salary where authorised
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to…