Collections Executive - Financial Services

Collections Executive Financial Services (12-Month FTC) East Kilbride (Hybrid working model) Up to £33,000 per annum  Excellent banking benefits package Join a well-established, highly successful bank within their dynamic Asset Finance team. This institution prioritises customer care and ethical financial practices, offering a supportive hybrid environment in East Kilbride. You will be responsible for:
Mitigate Losses:
Engage early with customers experiencing financial difficulty using proven collections and recoveries strategies. Empathetic Communication:
Manage sensitive customer conversations confidently via telephone, post, and email. Empower Customers:
Clearly explain available repayment options and signpost independent sources of debt advice. Support Vulnerability:
Identify vulnerable customers early to ensure an exceptional level of care and additional support. We are looking to speak to candidates who have a Proven background in collections, debt recovery, or financial services and have an understanding of vulnerable customer guidelines and ethical lending practices.