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Complaint Handler; General Banking

Job in Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for: Square 4 Partners
Full Time, Part Time position
Listed on 2026-09-01
Job specializations:
  • Finance & Banking
    Banking & Finance, Bank Customer Service
  • Customer Service/HelpDesk
    Banking & Finance, Bank Customer Service
Job Description & How to Apply Below
Position: Complaint Handler (General Banking)

Job Description

Complaint Handler - General Banking

Hybrid - 3 days a week onsite in Glasgow

Investigating and Responding to Customer complaints relating to general banking products.

The role will suit those experienced in Financial Services Complaint Handling of any aspect and offers the chance to gain valuable experience with a leading retail bank.

About you:

6 months Financial Services complaint handling experience. ideally in banking.
Good attention to detail investigative skills letter writing (FRLs) and communication skills will be essential.

A requirement to take and make calls to customers providing updates and answering queries

Professionalism and committed to working on site 3 days a week

Employment Type : Full-Time
Experience: years
Vacancy: 1
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