Credit Control Manager

• Lead the Collections function within the Working Capital team
• Oversee a critical part of the firm's Order to Cash process
• Ensure invoices are managed efficiently and collections activities are delivered effectively
• Help the firm achieve monthly working capital targets
• Lead, develop and motivate a high-performing Collections team
• Manage team performance, coaching, development plans and objectives
• Ensure effective resource planning and leave management across the team
• Act as the subject matter expert for Collections processes and systems
• Manage invoice and payment-related queries from clients, Partners, fee earners and finance colleagues
• Produce and analyse collections reporting, KPIs and performance metrics
• Build strong relationships with stakeholders across the business
• Support Partners and fee earners in achieving collection and working capital targets
• Liaise directly with clients to resolve aged debt and collection matters
• Identify and implement process improvements to enhance the Order to Cash lifecycle
• Support wider Working Capital projects and transformation initiatives

• Experience managing a Credit Control or Collections team within a law firm or professional services environment
• Proven people management experience, including leading larger teams
• Strong knowledge of billing, collections and working capital processes
• Experience using 3E, Elite Enterprise or a similar practice management system
• Excellent stakeholder management skills, with the confidence to engage at Partner level
• Strong analytical skills and attention to detail
• Intermediate to advanced Microsoft Excel and Microsoft Office skills
• Exceptional communication and relationship-building abilities
• A degree in Business, Finance or Accounting is desirable
• An accounting qualification is desirable

Demonstrates expertise in leading Collections functions and managing teams within the Order to Cash process, with a strong focus on achieving working capital targets and enhancing operational efficiency. Proficient in stakeholder management and process improvement initiatives in a professional services environment.

• Collections Management
• Credit Control Experience
• Stakeholder Management
• Analytical Skills
• Microsoft Excel

• Collections Processes
• Billing Processes
• Working Capital Management
• Performance Metrics Analysis
• Process Improvement

• Team Leadership
• Communication Skills
• Relationship Building
• Coaching and Development

• Accounting Qualification

• Professional Services
• Law Firm
• Order to Cash
• KPI Reporting

• 3E
• Elite Enterprise
• Microsoft Office