Credit Control Manager

Credit Control Manager (Hybrid)
Glasgow
£40,000

Flexible Working | Excellent Benefits | Great Office Culture

Are you an experienced Credit Control Manager who enjoys leading a team, improving processes and making a real impact?

I am recruiting on behalf of an established and growing business in Glasgow that is looking for a confident Credit Control Manager to take ownership of its Credit Control function.

This is a fantastic opportunity to join a successful business, manage an experienced team and have the autonomy to improve and streamline existing processes.

What's in it for you? ✨

* Hybrid working opportunity following probation

* 4pm finish on a Friday following probation (12:30pm on bank holiday weekends)

* Monthly fully paid staff lunch

* Performance based bonus

* Your birthday off

* Enhanced parental leave

The Role
Reporting to the Financial Controller, you will take responsibility for the day-to-day management and performance of the Credit Control function.
You will:

* Lead, motivate and develop an experienced Credit Control team

* Manage team KPIs, SLAs and overall collection performance

* Implement effective debt collection strategies

* Monitor and reconcile complex customer accounts

* Identify opportunities to streamline and automate Credit Control processes

* Work closely with Finance to support cash flow forecasting

* Manage escalated accounts and complex customer queries

* Build strong relationships with customers and internal stakeholders

* Liaise with legal advisors, debt collection agencies and other third parties

* Produce Credit Control reports and present performance to senior management

* Manage direct debit reviews, rejected payments and associated customer communications

* Ensure processes remain compliant with relevant legislation and best practice

What I'm looking for

* Proven experience managing a Credit Control team

* Strong background within a fast paced, high volume Credit Control environment

* Confident people manager who can motivate, coach and develop a team

* Experience improving, streamlining or automating processes

* Strong account reconciliation skills

* Excellent communication and relationship management skills

* Confident dealing with escalated or complex accounts

* Strong Excel and general IT skills

* Highly organised with excellent attention to detail

* CICM qualification would be advantageous but is not essential

This is an excellent opportunity for an experienced Credit Control professional who wants more than just a standard management role. You will have the chance to lead an established team, influence how the function operates and drive genuine process improvements within a growing business.

Interested? Apply today or get in touch with me directly for a confidential conversation about the opportunity.

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