Banking Administrator

• Our client is looking for a Case Manager
• A leading organisation

The company operates within the financial services sector and is based in London.

• Manage a busy pre-offer pipeline and keep cases moving efficiently.
• Answer broker calls and provide clear case updates.
• Respond promptly to broker and internal queries.
• Be an expert in our lending criteria and support brokers with related questions.
• Chase outstanding information, documents and actions.
• Work with Underwriting to package applications effectively.
• Keep case notes, communications and next steps up to date.
• Manage priorities, service levels and broker expectations.

• Prior customer service experience.
• A task-oriented approach, with the ability to prioritise workload, maintain clear task lists, track outstanding actions, chase next steps promptly, update case notes and follow work through to completion.
• An understanding of the current regulatory landscape in respect of data protection, money laundering and treating customers fairly.
• Strong organisation skills, with the ability to work to strict deadlines and maintain excellent attention to detail.

• Annual performance bonus (cash and growth shares).
• High-quality working environment in a central Glasgow
• Hybrid working (3 days per week in office).
• 30 days' holiday, plus UK bank holidays.
• Private health cash reimbursement plan.
• Employer pension contribution.
• Salary-sacrifice pension scheme, saving marginal rate on contributions.
• Salary-sacrifice nursery voucher scheme, as above.
• Employee assistance programme.