KYC Specialist - EMEA KYC Refresh - Director; AVP

Position: KYC Specialist - EMEA KYC Refresh - Director (AVP)
Client Onboarding & Regulatory Data Services (CORDS) is an Operations division responsible for regulatory client onboarding, refresh and screening of the firms clientsKYC Refresh supports a number of regulatory compliance requirements specified by our local/global regulators and provide a rigorous and robust process of investigation that seeks, with reasonable assurance, to verify and validate the customer’s identity and their business.

The EMEA KYC Services team is split across London and Glasgow offices and are responsible for supporting the refresh program across global jurisdictions and ensuring timely and accurate completion of periodic refresh reviews of the firms clients. The team partners closely with Clients, Global Financial Crimes, Legal and Compliance, internal/external stakeholders to contribute to the success of the refresh program.

Morgan Stanley is seeking a Director for the EMEA KYC Refresh team in Glasgow What will you be doing?

Support the firms Clients with periodic KYC reviews

Act as a subject matter expert on AML/KYC matters

Ensure all policies, procedures and guidelines are followed by EMEA KYC Refresh team Ensure the production teams are prioritizing cases and meeting SLA through the use of MI. Plan ahead to effectively meet deadlines by rebalancing workload often. Actively perform daily risk management checks with a keen focus on throughput

Be the voice of the client while balancing Morgan Stanley’s regulatory obligation

Close the loop on thematic issues and apply the lessons learned to full team. Regularly discuss progress/ challenges and overall program status with each Business unit within the region

Ensure a consistent high service performance delivery to all stakeholders through effective capacity planning

Liaise with other CORDS team such as policy advisory for policy and tech improvements

Embed robust processes to adhere to MS best practice and to enable control and maintenance of quality. Ensure the appropriate and confidential handling / sharing of sensitive client data Ensure client engagement and sales engagement for all entities to avoid missing target deadlines

Coordinate process improvements and complex issue resolution by partnering with BCU, Global Financial Crimes (GFC), KYC management, program management, and other Operations teams

Build and maintain strong working relationships with your team, Lines of Business, Operations, Audit Lead ongoing change initiatives and build/maintain a strong understanding of the relevant MS policies and regulatory environment

What we’re looking for:

Extensive client service skills

Leadership experience in a KYC type role Proven experience in driving productivity in an operational role College/University degree or equivalent with a business focus and relevant/proven experienceAML, client onboarding, or client reference data experience desirable

Proven track record of ongoing coaching, educating and leading teams

Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time Skills that will help you in the role:

Ability to work as part of a team in a fast paced environment and adapt to the needs of the team as they arise

Proven experience in team leadership and supervising staff

Demonstrate ability to motivate, support and communicate effectively within large teams

Exceptional problem solving skills, ability to independently assess and identify plans for resolution

Exceptional organizational skills, ability to multi-task and prioritize time accordingly

Strong interpersonal and communication skills

Strong ability to manage large data sets in order to analyze project trackers and metrics

Excellent Microsoft office skills required, specifically Microsoft Excel…