Credit Controller; VA

Experience:

Ideal candidates will have at least 5 years' experience in credit management / collections as well as previous experience of dealing with high volume of customers and/or invoices on monthly basis

Location:

• Southampton
• Jersey

Department:
Finance

Experience:

Ideal candidates will have at least 5 years' experience in credit management / collections as well as previous experience of dealing with high volume of customers and/or invoices on monthly basis You’ll play a key role in improving cash collection for our Jersey business, working directly with partners, fee earners and client finance teams to move outstanding debts through to payment.

Based in either Jersey or Southampton, you’ll take a hands‑on approach to managing collections and resolving the issues that can delay payment. This role is focused on credit control rather than specialist legal billing, making it suitable for someone with strong collections experience from legal, finance, banking, audit or another professional services environment.

• Manage an active debtor ledger, monitoring aged debt, payment risks and outstanding actions.
• Pursue outstanding payments through calls, emails, statements and appropriate escalations.
• Work closely with partners and fee earners to agree collection strategies and resolve barriers to payment.
• Liaise with client finance teams to resolve queries, disputes and other issues delaying collection.
• Maintain accurate debtor records and clear notes in 3E, ensuring actions are followed through to completion.
• Produce accounts receivable reporting and work with Billing, Revenue and wider Finance colleagues to support cash flow and reduce outstanding debt.

You’ll have established credit control or collections experience, including managing a high volume of accounts and handling challenging payment conversations. Experience with in legal or professional services would be beneficial but is not essential, and experience using 3E would also be useful.

You’ll be persistent and resilient while maintaining a professional approach to client relationships. You’ll communicate confidently with different stakeholders, use your initiative and be comfortable challenging constructively when action is needed. Strong organisation, attention to detail and a consistent approach to following tasks through to completion will be important.

• 25 days’ annual leave, with the option to buy or sell up to five days per financial year.
• Discretionary bonus scheme.
• Life Assurance at 4x.
• Private Healthcare.
• Permanent health insurance.