Clerical Officer - Radiology

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patient’s health records are administered and processed accurately and remain confidential.

The post holder will provide cover in multiple wards as and when required. The post holder will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.

To provide an efficient reception and clerical support service within the Radiology Department, performing a range of clerical duties, updating the Radiology computer system (CRIS), liaising with patients, medical staff, GPs and other clerical support staff in an efficient and professional manner.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

• Location based within Stobhill Hospital/Glasgow Royal Infirmary Hospital/Glasgow Dental Hospital
• Full time position (37 hours per week)
• The shift pattern will vary and comprise of various shifts between 8am to 8pm Monday to Sunday as per local requirements.
• Please note the salary is Pro Rata for part time hours.

• Opening and closing reception areas/ department as appropriate
• First point of contact within the Department for external and internal customers
• Registering confidential patient data on RIS, registering & updating patient demographics efficiently and with a high level of accuracy.
• Make full use of various patient information systems to update patient demographics, appointments, waiting lists, and tracking as appropriate to ensure that there is a full audit trail for reports and films.
• Co‑ordinate CRIS (Clinical Radiology Information System) diaries with available Radiologist/Radiographer sessions on distribution of the weekly rota, ensuring that all sessions are filled according to availability of Radiologists and that National Waiting Time Guarantees are achieved.
• Pull films and download PACS (Picture Archiving and Communication System) images as appropriate, ensuring accurate tracking is maintained on CRIS (Clinical Radiology Information System).
• Plan and organise in advance all appropriate documents and film retrieval where required for comparative purposes during reporting.
• Accurate filing of films and request cards.

• Proficient keyboard and computer skills, including e‑mail
• Clerical experience
• The ability to communicate clearly with patients and staff at all levels.
• Flexibility and the ability to work to deadlines within a team.
• Knowledge and understanding of medical terminology is advantageous but not essential.
• Thorough experience and training, lasting between 6‑12 months, the post holder will gain a knowledge and understanding of all the clerical and administrative duties, the manual and electronic systems used in the department and all associated protocols, policies and procedures.
• Posts which are defined as Support Workers in Healthcare will be expected to comply with the new NHS Scotland Mandatory Induction Standards and Code of Conduct for Healthcare Support Workers.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service,…