Ward Clerk - Health Records

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patients’ health records are administered and processed accurately and remain confidential. The post holder will provide cover in multiple wards as and when required and will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.

Please note this is a GGC wide post and can be moved to any location, however the initial base will be Gartnavel Campus.

• Full‑time position (37 hours per week)
• Permanent Contract
• The shift pattern for this post will be Wednesday to Friday from 08:30 am – 16:30 pm / 36 mins lunch
• Based in Gartnavel Campus

• Welcome patients, relatives and visitors via the door entry buzzer system (where available) directing them to ward bedrooms ensuring that security, health and safety and infection control measures are understood and adhered to.
• Answer ward telephone calls taking/relaying messages for multidisciplinary team members.
• Provide information concerning the condition of patients to relatives as directed by nursing staff.
• Admit, discharge and transfer patients on Trak Care computerised Patient Management System (Trak Care).
• Cross‑check bed census white board against Trak Care.
• Pre‑admit patients on Trak Care.
• Generate stock and non‑stock orders as directed by nursing staff using the PECOS system.

• Knowledge required to undertake the role will be established through relevant in‑house training relating to processes and procedures, Trak Care patient information system and stock ordering system with expectation of performing at a fully competent level within a specific time period (tbc).
• Previous clerical/reception experience.
• Previous experience of working with the general public in a customer service environment.
• Good organisational and communication skills.
• Keyboard skills.
• Proficient use of computer systems.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Development opportunities including study bursaries, e‑learning and classroom‑based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

If you would like to find out more, we would love to hear from you.

Emma Wade, Health Records Supervisor
On  or email emma.wade3t

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work‑life balance and is committed to offering a range of…