Patient Administrator

Ross Hall Hospital – Patient Administrator

Location:

Glasgow.

Hours:

37.5 hours per week, permanent. Salary: up to £28,000 per year (depending on level of experience, training and qualification).

We are part of Circle Health Group, Britain's leading provider of independent healthcare, offering complex surgery. We have an opportunity for a Patient Administrator to join our Administration team. An experienced and competent individual with strong interpersonal skills, who can communicate effectively with key stakeholders, is essential. Experience in supporting the administration of the Consultant database and forming professional relationships with Consultants and the wider clinical team is required;

additional training will be provided.

This is a full‑time role, covering a flexible shift pattern.

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best‑practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure all patient queries are dealt with efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via e‑mail.
• Maintain knowledge of Health and Safety at Work Act, ensuring appropriate measures are taken for patients, relatives, visitors, hospital staff and contractors.
• Comply with all relevant mandatory training.

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Proficient in the use of a PC, including the use of software and systems.
• Basic financial awareness.
• Previous administration experience in a private healthcare environment would be beneficial.

Strong communication skills and the ability to form professional relationships with the clinical team are essential.

• 25 days holiday per year + bank holidays, increasing to 30 days with service.
• Private Pension Scheme.
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions.
• Friends & Family Hospital Discounts.
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
• Non‑contributory life insurance.
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
• Access to resources, tools and services to support your wellbeing.
• Employee recognition programmes.
• Industry‑leading training and development opportunities.

…and much more! Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act; we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless
, compassionate
, committed
, collaborative
, brave
, agile
, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: