NHSGGC Health Records Clerical Officer

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The overall aim of the eHealth Directorate is to deliver and maintain a comprehensive integrated information, technology and record management strategy in order to ensure that the right information is provided in the right place at the right time, to support highest possible levels of diagnosis, treatment and care of patients and clients, to support continuous improvement of the health of the populations we serve and to achieve more effective integration between Health and the care services of our Local Authority partners.

This includes patients’ case notes and other information for clinicians working in the community and primary care, in outpatient clinics, on the point of admission for inpatients/day cases and for review after discharge: it includes developing and supporting electronic information systems for clinical and management use, and it includes collection and analysis of data required by the Scottish Government Health Department, for local monitoring of activity or performance, and for surveillance and protection of the health of our populations.

The eHealth Directorate has approximately 1,700 staff, a revenue budget of approximately £80.m (incl annual Scottish Government ring‑fenced funding), annual capital budget ranging between £2‑4m and non‑recurring eHealth budget of approximately £10m.

• Operations responsible for the overall IT and Telecommunication service delivery to NHSGGC including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI’s and SLA’s. In addition, Information security and compliance.
• Strategy, Programmes and Innovation – responsible for the development of the medium to long term eHealth Strategy and enabled Innovation Programmes, linking with Innovators such as clinicians, R&D, industry and SME's within NHSGGC, West of Scotland, and the broader Innovation community and the delivery of a large number of highly complex programmes and projects including significant service reconfiguration and System development.
• Information Management responsible for the collection and analysis of information, information governance and delivery of knowledge management services. This service comprises Knowledge Services (Libraries), Clinical Coding and Business Intelligence.
• Health Records delivery of Health Records services across NHSGGC, including provision of outpatient clinics and ward clerk services.
• Business and Resource Management responsible for financial management, procurement & contract management, audit, risk management, Programme Management Office (PMO), Information Governance, FOI responses and overarching aspects of staff governance and organisational development, Health & Safety, general Directorate wide governance and facilities management activities.

Permanent, Part time

Shift Pattern – Wednesday, Thursday & Friday Dayshift

Glasgow Royal Infirmary

• To maintain patient confidentiality at all times in line with the requirements of the General Data Protection Regulations 2018 (GDPR).
• Be responsible for the day-to-day supervision of the records function within the department, prioritising workloads and maintaining workflow to ensure targets and deadlines are met as agreed with Deputy Health Records Manager.
• Day to day supervision of staff within a section.
• Have a full working knowledge of complex computerised systems used within the department in order to implement changes and developments to those systems. This will also involve training staff and familiarising them with the changes.
• Ensure all procedures, both computerised and manual, are…