Programme Support Officer

About the Organisation

National Services Scotland (NSS) is a national NHS Board operating at the heart of NHS Scotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best‑in‑class systems and standards. Our priority is always to improve the health and well‑being of the people of Scotland.

We do this by working in partnership with colleagues across Health and Social Care to deliver fit‑for‑purpose solutions and systems, delivering high quality services that help our stakeholders free up resources so they can be re‑invested into essential services. Part of NSS, the National Services Directorate (NSD) plans, funds and co‑ordinates national specialist services on behalf of NHS Boards and the Scottish Government Health and Social Care Directorates.

It facilitates service change across NHS Scotland to ensure consistent, equitable provision of high quality, safe, effective, person‑centred services to meet the needs of the population of Scotland.

Visit our to find out more about NSD.

We are looking for Programme Support Officers to support national networks and service improvement activity. Working with programme managers, you will be a key member of the team and will contribute towards the delivery of high quality and effective services.

The ideal candidate will have a proven track record of supporting programme managers and other senior managers in the NHS or similar complex organisations.

We are recruiting Programme Support Officers within two teams. Please see the attached document for further information and specify within your application which team you are most interested in.

We are seeking Programme Support Officers who are highly motivated and thrive in a team environment. You will have excellent interpersonal, organisational, IT, communication skills, and be able to work to deadlines and prioritise a busy workload.

You will be required to provide a high level of support to the NSD Programme Managers, internal and external groups and NHS Scotland health professionals.

Prior NHS experience, especially in a territorial health board, is advantageous but not essential.

While the roles are varied, experience of the following is key:

• Organising and supporting meetings and events involving senior stakeholders from multiple organisations
• Taking accurate minutes and action notes
• Preparing meeting papers
• Updating programme and project documentation
• Collecting and analysing stakeholder views and information for management purposes
• Communicating and engaging effectively with multiple stakeholders

This post will be based at Gyle Square, Edinburgh or Delta House, Glasgow.

Currently hybrid working.

The work pattern for this post is Monday to Friday, 37 hours per week. This will reduce to 36 hours per week from 1 April 2026.

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.

is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies.

NSS has made a long‑term commitment to staff health and well‑being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join.

We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the…