Health Care Support Worker - Acute

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The purpose of the department is to provide a high quality safe and supportive environment for all patients.

Permanent, Full time

Base location - Glasgow Royal Infirmary

Shift Pattern - Rotational

• Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person centred patient care is delivered at all times.
• Assist patients with activities of daily living. This will typically include all basic care including the feeding, bathing and repositioning of the patient under the supervision of a trained nurse.
• Provide support to the registered nurse and, where appropriate, other members of the Clinical Team as required.
• To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating clients to maximise patient care.
• Maintain good relationships and an empathic approach to the patient’s’ family, relatives and carers and refer them to a trained nurse for any questions they may have on the client’s condition or for any suggestions or complaints that they wish to raise.
• Report observed changes in the patient’s physical and psychological needs.

• To maintain patient confidentiality at all times and follow information governance policies and procedures.
• To participate in maintaining accurate and up-to-date records, e.g. fluid intake charts to ensure effective communication.
• To follow NHSGGC policies and procedures to ensure maintenance of safe working practices for patients and colleagues.
• To follow ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.

• Share responsibility for key aspects of housekeeping and stock control. Demonstrating a good awareness of cost efficiency and thus contributing to the smooth running of the ward/Department.

• To participate in personal career development plan to maintain skills and develop personal growth through training and education.

Training is provided to enable the HCSW to comply with the Mandatory Induction Standards for Healthcare Support Workers in Scotland 2009; and with the Code of Conduct for Healthcare Support Workers, both as amended from time to time.

• SVQ II qualification or equivalent in a relevant area gained through experience, on the job training and short courses.
• Compliance with Mandatory updates annually (or as required) on an ongoing basis

• Ability to carry out assigned tasks effectively in a busy environment.
• Understands and complies with HCSW mandatory induction standards and code of conduct.
• Completion and maintenance of statutory & mandatory learning activities.
• Awareness, understanding and compliance of policies and practices e.g. Escort Policy, Prevention and control of infection and Health and Safety. This post holder is therefore able to work within the scope of their practice under direct and indirect supervision by a registered nurse (training will be provided)
• Can demonstrate knowledge of equipment used within the department to support the registered nurse and ensure that they are compatible and in good working order. Will escalations concerns to registered nurse.

• Completion of in house training programme as required.
• Continues to develop knowledge and practice through a combination of instruction, on job learning, attending teaching sessions and study days, where appropriate.

• Can demonstrate a range of core skills to competently…