Emergency Call Handler; West

West ACC Relief Emergency Call Handler SAS

We are now recruiting for full and part time permanent relief Emergency Call Handlers to work within our West of Scotland Ambulance Control Centre in Cardonald, Glasgow.

We are looking for Emergency Call Handlers who will be the first point of contact for the public, prioritise calls, provide effective life support and medical advice, and liaise with ambulance crews, police and other emergency services.

Applicants that do not currently work in the ACCs will be required to take a typing assessment and must be able to type at a minimum of 30 wpm with a 90% accuracy. They must also demonstrate the ability to work effectively under pressure and with minimal supervision.

You will need excellent communication skills, the ability to prioritise and make decisions quickly, often under great pressure.

Ideally you will have experience in working with the public either already in the ACC, a healthcare setting, a contact centre environment or on a face to face basis.

If you have what it takes to make a difference then we’ll give you all the training you need to succeed. You will attend our in‑house training programme, which may require travel for 2 weeks training, after which you will need to be available full time for up to 10 weeks to become a certified Emergency Medical Dispatcher.

The working hours for these posts will be full time and part time relief including bank holidays, weekends and unsocial hours. Start times can be anything from 6 am to 10 pm so the ability to travel at all hours is required.

• Emergency Call Handling Post (NHS Pay Band
  3)
• Must be able to travel to the control room in Cardonald out with public transport times.
• Relief Emergency Call Handlers required
• Relief Hours / unsocial hours expected
• Permanent Contracts

‘The Scottish Ambulance Service reserve the right to close this advertisement early if a sufficient number of suitable applications are received’

To work in the United Kingdom there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service.

As part of the pre‑employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre‑settled status. To find out more about these routes of permission, please refer to the  website here.

Please note that SAS is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.