Engagement Officer

This post will be offered as a secondment contract for the duration of up to 9 months, or a fixed term if applicable.

Are you an experienced engagement professional looking for a new opportunity to work across diverse stakeholders and services?

Do you have experience planning and delivering engagement activity within a fast‑paced, complex organisation or multi‑disciplinary environment?

Are you passionate about building relationships, engaging communities and partners, and working collaboratively to support service development and shared outcomes?

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

We have five regional centres – Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank.
NHS 24 supports hybrid working, this post will be based within our Cardonald centre. The successful candidate must be within commuting distance to a centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

The principal role of the Engagement Officer is to support senior Stakeholder Engagement and Equalities & Participation post holders, in the planning and delivery of strategies, policies and systems for internal as well as external stakeholder engagement, relationship management supporting service development and promotion of NHS 24’s range of multi‑channel health and care services.

The postholder will be responsible for ensuring the effective development and deployment of specific projects and programmes of work, utilising various engagement methodologies, with the overarching aim of embedding robust stakeholder involvement, stakeholder management and person‑centred practices across all areas of work.

Stakeholder engagement is pivotal in ensuring insights are looped back into service development therefore the post holder will have responsibility, working alongside colleagues across the wider directorate, in enabling NHS 24 to develop and deliver services and products that meet both user and business need.

• Identify how best to plan, develop and implement programmes of work applying effective engagement methodologies in order that key service as well as specific partnership and engagement objectives are met.
• Seek and identify new and creative opportunities for raising awareness, promotion and use of all services and channels of delivery internally as well as externally across other organisations.
• Arrange and chair meetings as required – collating, preparing and distributing agenda and papers as necessary and engaging forum members as appropriate i.e., NHS 24 Public Partnership Forum.
• Actively deploy programme management methodology to ensure that key areas of work are appropriately managed and governed.

• Be educated to SCQF level 9 or equivalent experience in applying a range of effective stakeholder engagement methodologies.
• Demonstrate evidence of successful engagement activity/partnership working and relationship management with a range of stakeholders and members of the public.
• Have good knowledge of MS Office packages including MS Teams, Word, PowerPoint and Microsoft Outlook and Excel. A knowledge of Webropol would be an advantage.

NHS 24 offers a complete benefits package, with a permanent contract on Band 5 £ 33,247 - £41,424 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development.

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries,…