Medical Secretary - Forensic Community Mental Health Team-Clyde

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

An opportunity has arisen to join the administration team for the Forensic Community Mental Health Team as a band 4 medical secretary. The Directorate of Forensic Mental Health & Learning Disabilities provides specialist services for adults with mental health problems who may pose a risk to themselves or others, or who have been in contact with the criminal justice system as a result of offending behaviour.

Services are provided in medium and low secure units and by working with people in the community. Based initially at Admin Block, Gartnavel Royal Hospital, the service will relocate in late June 2026. The post‑holder will provide a comprehensive and confidential secretarial and administrative service to a multi‑disciplinary team. Excellent organisational and communication skills are essential. The medical secretary is required to exercise their own initiative, plan and prioritise work, and work with minimum supervision to make delegated decisions.

• Location based in Admin Block, Gartnavel Royal Hospital
• Permanent Contract
• Full‑time position (36 hours per week)
• Shift pattern:
  Monday – Wednesday 0900‑1700, Thursday 0900‑1630, Friday 0900‑1600

• Complete secretarial tasks relevant to supporting the departmental Consultant(s), including word processing, filing, audio‑typing, photocopying and composition of letters, medical reports and other straightforward responses to ensure efficiency in patient care.
• Manage Consultant(s)/Team(s) diary to ensure effective time management.
• Sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents are passed to the Consultant and which may be passed directly to others for action and information.
• Deal with telephone and face‑to‑face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
• Make arrangements for the appointment of referrals to appropriate clinics.
• Manage the waiting list to ensure available resources are used most effectively to appoint patients meeting hospital waiting time targets.
• Liaise with a range of departments to ensure patient records are up to date and accurate with inpatient, day‑care and outpatient investigatory results.
• Plan clinics in conjunction with the Consultant’s team and communicate these to department staff.
• Record and prepare draft minutes of meetings for review and approval by members of the team.
• Share responsibility for typing discharge summaries and clinic letters.
• Update EMIS in relation to patient referrals, discharge and transfer to other services if required.
• Develop office and secretarial practices when necessary to improve service delivery and ensure good practice at all times.

• HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience
• Proficient in the use of software systems including Microsoft Office Packages
• Advanced keyboard skills
• Medical terminology
• Good organisational and communication skills
• Ability to work independently or as part of a team.
• Excellent interpersonal skills with the ability to demonstrate an all‑round professional attitude especially under pressure with deadlines and conflicting interests.

• Minimum 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e‑learning and classroom‑based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidentia…