Health Coach

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long‑term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight‑management programs combining GLP‑1 medication with personalised nutrition, movement support, and clinician‑led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

• 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long‑term care global
• Supported over 350k patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

This is a fixed‑term contract role covering maternity leave across the Health Coaching team from December 2026 to approximately May 2027.

This is a role for a skilled health coach who can hit the ground running in a fast‑paced telehealth environment. You'll join an established team and take on a patient caseload from day one, delivering high-quality personalised coaching that drives real patient outcomes.

Patient Coaching & Behaviour Change

• Own and manage a caseload of patients and deliver personalised 1:1 (and occasionally live group) coaching that drives sustainable behavioural change aligned with clinical plans, and results in patient satisfaction and retention that meets expected KPIs
• Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments and coaching judgement
• Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement
• Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team

Patient Experience & Service Quality

• Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics
• Action patient feedback to deliver a higher quality service to drive higher patient satisfaction
• Maintain accurate, timely documentation to support continuity of care and quality assurance
• Buddy with new starters as required to mentor on how to coach safely and to a high quality
• Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging

Clinical Safety & Governance

• Participate in conducting auditing and feedback from peers
• Monitor patient safety risks and elevate clinical concerns promptly in collaboration with the clinical team as per escalation protocols

Commercial & Cross‑Functional Contribution

• Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient‑centred
• Collaborate and participate cross‑functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES)
• Proactively surface patient insights with your team and business to inform service improvements

• Clinically grounded: Accredited Practicing Dietitian (essential), with a strong grounding in medicated weight management
• An experienced health coach: You've managed a patient caseload and can deliver high‑quality coaching from day one — you don't need a long ramp‑up period
• Patient‑obsessed: You understand what drives patient retention and satisfaction, and you hold yourself accountable to those outcomes
• A skilled behaviour change practitioner: Deep in motivational interviewing and behaviour change frameworks
• Quality and safety fluent: Y…