Helpline Advisor; Bank

Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Helpline Advisor to join their team of staff. This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

• Handle high volume inbound enquiries via telephone, email and web-based platforms from a variety of key stakeholders
• Consistently meet all key performance indicators
• Use multiple CHG systems to book, re-schedule and cancel appointments
• Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer’s needs and provide the best customer experience
• Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions
• Outbound calls to patients and other key stakeholders will be required to convert enquiries
• Adhere to strict quality measures on all interactions across all channels to ensure we provide an exceptional experience for all our customers and patients
• Develop and maintain strong relationships with key contacts and clients
• Undertake multiskilling programmes to take overflow calls for other teams and to encourage continuous development

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous experience working in customer service or sales roles

Salary: £12.71 per hour

Circle Health Group offers a competitive hourly rate. “Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values. To find out more about the Circle Health Group Philosophy: ”

At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world-class consultants, cutting edge facilities, and care without the wait.

Your health, your choice – we make it happen. We’re also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we’re shaping the future of healthcare.