HR Transformation Consultant​/Senior Consultant; ServiceNow HRSD

HR Transformation Consultant/ Senior Consultant (Service Now HRSD)

Join to apply for the HR Transformation Consultant/ Senior Consultant (Service Now HRSD) role at

Firm:
Capgemini Invent

Location:

London, Manchester, Glasgow

Benefits:
Competive.

Functional area

s:
Human Resources.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

As a Senior Consultant – Service Now HRSD, you will play a pivotal role in helping organisations transform their HR service delivery through innovative digital solutions. With the world of work evolving rapidly, HR and GBS functions are shifting from traditional service models to becoming strategic enablers of workforce agility, resilience, and enhanced employee experience.

In this role, you will leverage your expertise in Service Now HRSD to support the design, configuration, and implementation of modern HR and GBS solutions. You will collaborate closely with clients to understand their business needs, optimise HR processes, and deliver tailored Service Now capabilities that improve operational efficiency and elevate employee engagement across the lifecycle.

You will contribute to project delivery by translating business requirements into functional specifications enabling the configuration of Service Now modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data‑driven decision‑making.

This is a unique opportunity to be part of a forward‑thinking team, shaping the future of work by delivering solutions that address today’s challenges and anticipate tomorrow’s needs.

• Facilitate process workshops to map out current‑state and future‑state journeys (e.g., onboarding, offboarding, case management).
• Collaborate with stakeholders to identify pain points and opportunities for automation using Service Now HRSD.
• Design and deliver Service Now solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness.
• Lead work streams such as process design, configuration, testing, and deployment.
• Translate business requirements into Service Now system capabilities, ensuring alignment with HR strategy and user experience goals.
• Work with cross‑functional teams to ensure successful implementation and adoption of Service Now solutions.
• Support change management, communication planning, and stakeholder engagement to drive transformation outcomes.
• Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth.
• Mentor junior consultants and support their development.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

• Experience in HR process design, workshops, and stakeholder engagement.
• Strong understanding of or experience of working in HR or GBS operational environments.
• Experience of how Service Now HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management).
• Familiarity with Service Now maturity assessments and discovery.
• Strong awareness of Service Now HRSD AI and automation capabilities, and integrations to people technology and…