Advice and Support Advisor

This range is provided by Social Security Scotland. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Social Security Scotland

Do you have a passion for helping and supporting people? Are you looking to develop your career within Human Resources? If you are then our People Advice and Support Officer role may be for you.

This is a crucial role which delivers professional, efficient and effective Human Resource advice and guidance to support Social Security Scotland staff at all levels. This will include case management of conduct, performance and attendance procedures. As an Adviser, you will work closely with line managers across the organisation, providing them with invaluable coaching and support to ensure they fulfil the people management aspects of their roles in adherence to our core values of dignity, fairness and respect.

You will have a positive approach with an innate ability to connect with people, embodying teamwork and tackling HR challenges with confidence and composure.

Responsibilities

• Managing and monitoring the People Advice and Support email inbox, ensuring all HR queries are actioned appropriately in a timely manner.
• End to end HR case management, coaching and monitoring, applying risk analysis throughout.
• Conducting formal HR meetings, ensuring all guidance is followed and individual circumstances have been considered in order to arrive at a fair and reasonable outcome.
• Ensuring that equality and diversity considerations are included in all advice and guidance given in relation to people management.
• Identifying and working with line managers to ensure HR advice and guidance is discussed at the earliest opportunity
• Knowledge of employment law and GDPR legislation.
• Building capability within the business either through the delivery of awareness sessions or by supporting Learning Team colleagues in the delivery of learning events.
• General administration tasks in relation to the smooth running of the People Advice and Support Team. This may include Freedom of Information and Subject Access Requests.

Qualifications

Associate Member of the CIPD or currently working or be willing to work towards an appropriate qualification.

Success Profiles

We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements

Experience

• Exposure to some experience of working with HR and employment policy and proving advice to customers in line with organisational policies and practices. Or relevant experience applying and using HR policy in a managerial position.
• Experience with conflict resolution, deescalating situations and building trust between parties.

Technical / Professional Skills

Employee Relations:

• People policies - Foundation Level - What people policies are in place in your organisation and how they support employee relations practices.

Further details can be found on the CIPD profession map

Behaviours

• Making Effective Decisions (Level
  2)
• Communicating and Influencing (Level
  2)
• Working Together (Level
  2)
• Delivering at Pace (Level
  2)

You can find out more about Success Profiles Behaviours here:
Success Profiles - Civil Service Behaviours ()

How to apply

Apply online, you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profiles above.

If invited for further assessment, this will consist of an interview and an assessment in the form of a role play.

Please note that if there are a high number of applications we will conduct an initial sift based on the first experience:

• Exposure to some experience of working with HR and employment policy and proving advice to customers in line with organisational policies and practices. Or relevant experience applying and using HR policy in a managerial position.

Only candidates who pass the initial sift will have their applications fully assessed.

We aim to provide feedback on request. However,…