Consultant​/Senior Consultant - HR Operating Model Specialist

CAPGEMINI INVENT

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

• Proven experience in HR transformation and supporting HR operating model changes within complex organisations.
• A deep understanding of HR, HR shared services and HR operational delivery, including high‑level knowledge of HR systems, payroll, time management and benefits.
• Skilled in data‑led analysis and problem solving, able to simplify complexity and translate insights into clear recommendations.
• Highly collaborative, confident engaging a diverse range of stakeholders, facilitating workshops, and being able to reach alignment across diverse teams.
• A proactive, delivery‑focused mindset, demonstrating sound judgement, adaptability, and a passion for improving employee and service‑experience outcomes.

• Currently working in a consulting firm, and/or in industry but having a consulting aspect.
• HR and/or Project Management qualifications (e.g. CIPD, Prince2).
• Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
• Experience of proposition building and delivery.

In this role, you will support complex, large‑scale HR transformation programmes, translating operating model design ambition into actionable, enterprise‑wide change.

As an HR Operating Model Specialist, you will shape how our People function delivers high‑quality, efficient and future‑ready services. Working within Employee Experience & HR team, you will contribute to the design and optimisation of operating models, enabling seamless, insight‑driven and scalable HR ecosystems that support our clients' organisational strategy and enhance the employee experience.

In this role you will play a key role in:

• Supporting the delivery of HR transformation projects, contributing to operating model design, process improvement, workforce analysis and change management.
• Reviewing and optimising end‑to‑end HR processes, identifying opportunities to improve service quality, clarity, governance and cross‑functional alignment.
• Undertaking research, analytics, and benchmarking activities to identify issues and generate data‑driven insights that help shape client strategies.
• Supporting the adoption of new ways of working, embedding continuous improvement, capability uplift and a culture of operational excellence across our clients' organisations.
• Contributing to business development through proposal writing, client presentations and thought leadership.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, employee experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.

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