Senior Learning, Talent and Organisation Development Coordinator

Senior Learning, Talent & Organisational Development Coordinator

Type:
Full Time | Duration:
Permanent |

Location:

Glasgow | Working Pattern: 2 days office, 3 days remote | Department:
Human Resources

The Senior Learning, Talent & Organisational Development Coordinator supports the Learning & Talent (L&T) and Organisational Development (OD) function within the Global Business Services HR team, delivering key global programmes, projects and initiatives. The role acts as a central coordination point, ensuring high‑quality, consistent and efficient delivery across learning, leadership and talent development activity, with a strong focus on cross‑collaboration and global consistency.

• Coordinate end‑to‑end delivery of learning programmes, leadership initiatives, workshops and OD interventions.
• Manage scheduling, logistics, communications and participant experience.
• Provide technical support for virtual and in‑person sessions (e.g. Teams, polls, breakout rooms).
• Support facilitation and co‑delivery of sessions where appropriate.
• Ensure consistency and quality across all programme delivery.
• Manage shared mailboxes, respond to colleague queries efficiently and coordinate necessary follow‑up actions.

• Collaborate with L&T Managers and Advisors to support strategic priorities and projects, including talent development initiatives, annual learning cycles and global programmes.
• Take ownership of specific project streams, ensuring timelines, stakeholder engagement and outcomes are met.
• Track progress, manage actions and raise risks or blockers.
• Support OD and L&T project leads with research, data gathering and presentation development.
• Lead selected project calls and occasionally co‑chair internal working sessions where scope is clear and agreed.

• Administer and maintain the Learning Management System (LMS), ensuring accurate data entry, content curation and regular housekeeping.
• Maintain accurate data management, reporting and quality assurance.
• Use Excel and key systems such as the survey platform, recognition platform, Mentimeter, SharePoint page builder and MS Teams to produce metrics and insights for programme evaluation and decision‑making.
• Use digital tools and automation to drive efficiency and improve user experience.

• Build strong working relationships across HR, the business and global stakeholders.
• Act as a key contact for queries, providing guidance on processes, systems and programmes.
• Draft and coordinate communications to promote L&T and OD initiatives.
• Liaise with external suppliers and manage relationships where required.

• Support workload prioritisation and coordination across programmes.
• Promote best practice, consistency and continuous improvement.
• Manage shared inboxes, budgets, invoices and operational processes.
• Contribute to knowledge management and process optimisation.

• Support the prioritisation and allocation of team workloads, helping to manage scheduling and coordination across programmes and projects to ensure smooth delivery and service continuity.
• Provide informal coaching and guidance to coordinators, acting as a point of support on specific projects, systems and processes.
• Assist with quality assurance and consistency across team outputs, embedding best practices and continuous improvement in coordination and administration.
• Act as a point of contact for operational queries or challenges, escalating where necessary and ensuring timely resolution in collaboration with managers and advisors.

• Proven experience in a Learning & Talent, training or Organisational Development coordination role, ideally within a professional services or corporate environment.
• Strong organisational skills and attention to detail, experience managing multiple programmes and priorities.
• Confident working with a Learning Management System and digital learning platforms.
• Excellent communication skills, both written and verbal, with the ability to engage stakeholders at all levels.
• Proactive and…