Onsite Engineer

Getronics

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We have an exciting opportunity for a On-site Support Engineer to join our team in Glasgow Airport!

• 37.5‑hour working week with flexible working options, giving you that much needed work/life balance
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
• Full training provided as part of robust induction process, including opportunities for continual development with our North Star online learning platform which has over 80,000 courses available
• Employee Referral Scheme
• Flexible benefits package that aims to offer something for everyone
• Get Vibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• To give back to the community and in support of our global ESG programme, you’ll be given 1‑day paid leave to participate in local volunteering projects
• Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
• Private medical cover from 1 year of service
• Global Recognition Program – 40+ awards were made last year under our Recognise Me scheme

As an onsite desktop support analyst you will be part of the service delivery team. The service delivery team provides operational support to a wide variety of customers. You will be the Getronics champion on site and single point of contact between our customers, employees and business partners.

Responsible for supporting a client’s desktop environment. This will include problem resolution, implementations, maintenance, testing, installations, moves and changes on all relevant hardware and software components in line with the client’s contract with Getronics. This role should utilise both remote operation facilities and deskside visits as appropriate. The role is based generally on customer’s premises and will include travel between sites within the specified region from time to time.

You will report directly to the Getronics Service Delivery Manager, you will have no direct reports however you will work closely with your colleagues on other sites and at Glasgow Airport to ensure that all tickets for all sites are resolved within contractual SLA’s.

• Respond to and resolve all assigned tickets within contractual SLA. Manage workload. Take appropriate action to ensure no ticket exceed SLA – escalates when necessary
• Share technical resolutions with colleagues where appropriate. Update knowledge base with resolution
• Create new knowledge base articles where appropriate.
• Keep customer updated throughout the life of a ticket, ensuring satisfactory ticket resolution is achieved maintaining the Service Now ticketing system to log, track, and prioritize support requests.
• Adhere to all the customer site policies
• Demonstrate good communication skills with both colleagues & customers alike. Ensure communication is clear and effective and always keep colleagues and customers updated with progress on any work undertaken
• Maintain skill set (technical & non‑technical) required to carry out the role.
• Carry out other work relevant to the IT Service being provided to the customer as directed by Senior Onsite Engineers & Manager
• Provide first and second‑level technical support to airport staff for hardware, software, and network issues.
• Installed, set up, and de‑installed servers and switches in server rooms, ensuring proper rack placement and network configuration.
• Troubleshoot and resolve reported IT incidents efficiently and effectively to minimise disruption to airport operations.
• Perform maintenance, upgrades, and replacements of IT equipment, including computers, printers, and other peripherals.
• Install, configure, and troubleshoot software applications, including airport‑specific systems and general…