Technical Support Engineer

Join today to apply for the Technical Support Engineer role at Total IT Global
.

Location:

Glasgow, Scotland.

Base Skill Set:

• Good working knowledge of Active Directory
• Experience providing technical support in a fast‑paced, constantly changing environment up to executive management level
• Excellent customer service and communication skills, including providing VIP support
• Experience supporting large Windows‑based environments at the desktop level, with emphasis on Win 7/Office 2010, Win 8, and O365
• Advanced knowledge of Microsoft Office suite of applications
• Support of end‑user video conferencing units
• Support of mobile devices

Provide support on client Windows platforms for desktop/end‑user technologies, collaboration tools, mobile technologies, printing, video conferencing, and network/remote access. This includes collaborating with the Service Desk for end‑user break/fix and other support functions. Key duties include:

• Diagnosing and troubleshooting desktop systems, printers, and operating problems
• Consulting and instructing users on hardware and software questions/issues
• Collaborating with other IT Services, Data Center, and Network Infrastructure teams
• Installing, maintaining, and upgrading equipment and associated infrastructure
• Running diagnostic tests to isolate system problems and conducting proactive activities
• Operating Systems:
  Windows, OS‑X
• MS Office (Windows and knowledge of Mac)
• Experience with remote support technologies such as Microsoft Remote Desktop, Apple Remote Desktop, and VNC
• Hands‑on experience removing viruses and spyware using various tools (Windows)
• Identifying, researching, and resolving technical problems, including formulating an RCA
• Responding to telephone calls, e‑mail, service tickets, and dispatched requests for technical support
• Documenting, tracking, and monitoring problems to ensure timely resolution within the SLA window
• Installing, configuring, and maintaining Mac, PC, peripherals (local and network printers, scanners), and other end‑user equipment such as Blackberries, iPhones, iPads, Mac Books, and laptops

• Excellent written and verbal communication and customer service skills with a proven ability to work in fast‑paced environments
• Relevant experience in an IT support technician role, including technical support in a hybrid Windows and Mac environment
• Experience working with a help‑desk operation, covering Windows and Mac clients
• Experience with mobile applications/products including iPhone, iPad, and Android Platforms;
  Expertise in iPad/iPhone
• Self‑starter able to collaborate actively with others in a cross‑functional team
• Proven attention to detail and high standards for quality
• Excellent organizational, administrative, and technical skills with agility to re‑prioritize as necessary
• Skilled in documenting written troubleshooting steps and instructions
• Business professional attire

Full‑time, Permanent

£23,000.00‑£27,000.00 per year

• Day shift
• Monday to Friday

• Technical support: 1 year (preferred)

• United Kingdom (preferred)

One location

Name:
Total IT Global

Headquarter:
New Delhi, India

Size: 1–50 Employees

Type:
Private Company