IT Infrastructure Administrator

Job Title : IT Infrastructure Administrator (Wintel)

Contract Type :
Permanent

Location :
Glasgow

Working style :
Office Based

Closing date : 15th September 2024

Royal London is currently recruiting for an IT Infrastructure Administrator to join our IT Support team and be solely responsible for the IT Support in Glasgow.

The main purpose of the role is to provide technical support to Royal London colleagues for all Hardware and Software across the group.

About the role

• Providing professional IT 2nd Line support to all Royal London colleagues via our Incident and Service Request processes.
• Supporting both hardware and software across the group.
• Proactively managing your own workload / work queue.
• Liaising with colleagues in the IT Service Desk & 3rd line Specialist teams to find solutions to problems, and to knowledge share.
• Identifying opportunities for improvements in services and process enhancements so that we can always strive to do our jobs in the most efficient way.
• Supporting the delivery & implementation of projects.

About you

• Previous experience working in a 2nd or 3rd line IT support role supporting customers both in-house and virtually.
• Strong working knowledge of Microsoft technologies, including AD / Exchange / Teams / Office 365, Experience supporting Windows 10 & 11 client.
• Strong communication skills, both verbally and written.
• Enjoy providing excellent customer support.
• Enjoy problem solving with a positive approach to challenges.
• Good understanding of the automation of systems and processes.
• Good understanding of, Networks (WAN / LAN / Security / WiFi), Monitoring, Unix & storage technologies.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our to our people is that we will all worksomewhereinclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values;
Empowered, Trustworthy, Collaborate, Achieve.

We ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here -

Inclusion, diversity and belonging

We’re an employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.